IT Systems and Training Coach in London

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

What will you be doing?

• Provide first-line technical support to users via telephone, remote access, and on-site visits, resolving a wide range of hardware, software, and systems-related issues.
• Configure, deploy, and maintain mobile devices and associated applications, ensuring users have access to the tools required to perform their roles effectively.
• Deliver engaging training sessions and one-to-one coaching on mobile devices, applications, and business systems.
• Create, modify, and manage user accounts, including access permissions, password resets, and system access requests.
• Investigate, diagnose, and resolve system issues in collaboration with the IT Contract Support Team, clearly communicating technical information to both technical and non-technical users.
• Maintain accurate records of incidents, requests, and resolutions, ensuring all issues are tracked and managed in line with agreed service levels.
• Produce and maintain user guides, training materials, process documentation, and briefing notes to support system changes and new technology deployments.
• Assist with the rollout and implementation of new technologies, applications, and business processes, supporting user adoption and continuous improvement initiatives.
• Act as a trusted point of contact for field-based users, promoting best practice and ensuring a positive user experience across all supported systems.
• Identify recurring issues and opportunities for improvement, helping to enhance system performance, user knowledge, and operational efficiency.

What you’ll bring:

• Excellent troubleshooting and problem-solving skills, with the ability to identify root causes and implement effective solutions.
• Strong IT literacy and confidence working with a variety of business systems, software applications, and mobile technologies.
• Good working knowledge of Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
• Sound understanding of Android operating systems and mobile device configuration and support.
• Methodical and organised approach, with strong attention to detail and a commitment to accuracy.
• Ability to effectively prioritise workloads and manage multiple tasks within a fast-paced environment.
• Proactive mindset with the ability to work independently and use initiative when resolving issues.
• Excellent communication and interpersonal skills, with the ability to build positive relationships at all levels of the organisation.
• Confidence to deliver training and explain technical concepts to users with varying levels of technical knowledge.
• Strong customer-focused approach, with a passion for helping users and delivering a high-quality support experience.
• Commitment to continuous improvement and embracing new technologies and ways of working.

What’s in it for you?

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Company van/vehicle and fuel card for business use
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• Recommend a friend – get rewarded for introducing people to us!
• 21 days plus bank holiday, rising to 25 days with service
• Opportunity for overtime
• Personal accident cover

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.