Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Reporting to the Account Director, the Head of Operations will lead our London Underground night-time operations, providing strategic and operational leadership across Planned and Reactive Maintenance for long-term Fire and Communications contracts, as well as Minor, Intermediate and major installation projects. This is a dedicated night-shift role (Sunday–Thursday, 10:00pm–6:00am) requiring on-site presence at our Pirin Court office throughout the shift. What you’ll do: Lead and drive the performance of the night-time operational teams, working through the relevant managers to ensure clear accountability, effective delivery and consistent performance. Ensure operational delivery meets contractual, quality, health and safety requirements, with particular focus on compliance, safe systems of work and agreed operational standards. Monitor operational performance against SLAs, KPIs and work-bank requirements, identifying issues proactively and taking action to improve delivery and response times. Drive operational efficiencies and continuous improvement, using data and performance reporting to identify trends, reduce rework and improve the effectiveness of the night-time operation. Optimise the deployment and utilisation of the operational workforce, ensuring resources are effectively managed while maintaining appropriate working time, fatigue and safety requirements. Provide senior operational oversight and escalation during the night shift, ensuring priority incidents are quickly identified, appropriately managed and escalated, with clear ownership through to resolution. Who you are: You’re an experienced operational leader with a proven track record of managing large teams, driving performance and delivering continuous improvement. You’re proactive, data-driven and confident holding managers accountable in a fast-paced operational environment. Key Requirements: Demonstrable relevant work place experience of managing multi-disciplined teams to deliver projects/tasks on a designated site(s), preferably in a Technology Services environment. Strong influence and persuasion skills Strong Leadership capabilities IOSH Managing Safely Data-driven decision making SLA
Head of Operations employer: Disruptedcloud.com
At M Group Energy, we pride ourselves on being an excellent employer, offering a supportive and dynamic work culture that prioritises safety and customer satisfaction. As a Meter Reader in the picturesque locations of Plockton and Strathcarron, you'll benefit from comprehensive training, flexible working arrangements, and a range of employee perks including a pension scheme, online GP services, and generous leave policies. Join us to not only contribute to essential energy services but also to grow your career in a friendly and respectful environment where your contributions are valued.
