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- Tasks: Deliver exceptional customer service and manage lettings from inquiry to move-in.
- Company: Join a rapidly growing lettings business in the heart of Berkshire.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Work autonomously while collaborating with a passionate team.
- Why this job: Be the first point of contact for customers and make a real impact in their home journey.
- Qualifications: Experience in real estate or lettings, with strong communication and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Lettings Consultant Reading
Salary: £30,000-35,000
Must have own vehicle and full UK driving licence
Start date: ASAP
DiSRUPT Recruitment & Search are seeking a Lettings Consultant to join a regional team based across Berkshire, Oxfordshire, Gloucestershire.
About the Role
We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers' first point of contact from the initial enquiry stage right through to when they move in.
Key duties include:
- Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
- Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
- Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
- Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
- Driving customer retention by initiating renewals discussions and negotiations.
- Ensuring that systems and data are accurate and up to date for all lettings activity.
- Working in conjunction with third party agents as required.
- Working with the Head of Lettings to carry out rental appraisals of the local market.
- Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
- Providing regular reports on lettings performance to the Head of Lettings.
- Carrying out such other duties as delegated from time to time.
We are seeking a highly capable candidate who will bring:
- Previous experience in real estate and residential lettings or sales (BTR, PRS, SFR) is essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
Temporary Lettings Officer in Slough employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Temporary Lettings Officer in Slough
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to lettings. Think about how you would handle customer inquiries or negotiate offers, as these are key parts of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Temporary Lettings Officer in Slough
Some tips for your application 🫡
Show Your Passion: Make sure to express your enthusiasm for the lettings industry in your application. We want to see that you’re not just looking for a job, but that you genuinely care about delivering exceptional customer service and making a difference.
Tailor Your CV: Don’t just send out the same CV for every application. Take the time to tailor it to highlight your relevant experience in real estate and lettings. We love seeing how your skills match what we’re looking for!
Be Clear and Concise: When writing your cover letter or any application materials, keep it clear and to the point. We appreciate well-structured applications that get straight to the heart of why you’d be a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at DiSRUPT
✨Know Your Stuff
Make sure you brush up on the lettings market and the specific areas you'll be working in. Familiarise yourself with local property trends, rental prices, and the company’s portfolio. This will show your passion for the role and help you answer questions confidently.
✨Customer Service is Key
Since this role revolves around exceptional customer service, prepare examples of how you've gone above and beyond for clients in the past. Think about specific situations where you resolved issues or improved customer satisfaction – these stories will resonate well during the interview.
✨Show Off Your Organisational Skills
As a Lettings Consultant, you'll need to juggle multiple tasks. Be ready to discuss how you manage your time and prioritise tasks effectively. You could even bring a planner or digital tool you use to stay organised, as it demonstrates your proactive approach.
✨Be Ready to Collaborate
This role requires teamwork, so think of examples where you've successfully worked with others to achieve a goal. Highlight your ability to inspire and motivate colleagues, as well as how you handle conflicts or differing opinions within a team setting.