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- Tasks: Manage resident experiences and tenancy operations from move-in to move-out.
- Company: Fast-growing residential property business in Central Reading.
- Benefits: Competitive salary, career progression, and a collaborative work environment.
- Why this job: Make a real impact on residents' lives while developing your career.
- Qualifications: Experience in tenancy management and strong customer service skills.
- Other info: Join a dynamic team focused on delivering exceptional resident experiences.
The predicted salary is between 30000 - 30000 £ per year.
Location: Central Reading (Office-Based 5 Days per Week)
£30k basic salary
Are you an experienced property professional with a passion for delivering exceptional resident experiences and managing tenancy operations to the highest standard? We are looking for a proactive and customer-focused Resident Services Manager to join a fast-growing residential property business within the Private Rented Sector (PRS). This is an exciting opportunity to play a key role in delivering outstanding tenancy services across the full resident lifecycle while supporting a high-performing and collaborative team. This role is fully office-based, Monday to Friday, from our Central Reading office.
The Opportunity
As Resident Services Manager, you will be responsible for ensuring a seamless and positive experience for residents from move-in through to move-out. You will oversee tenancy administration, legal compliance, resident communications, and customer service delivery, ensuring every interaction reflects professionalism and care. You will work closely with internal teams including Lettings, Maintenance, and Customer Services to deliver a joined-up resident journey while helping to drive service improvements and operational excellence.
Key Responsibilities
- Resident Services Management
- Manage all aspects of the resident lifecycle including move-ins, tenancy renewals, and move-outs
- Issue and manage legal notices in line with current UK legislation
- Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications
- Conduct and follow up on mid-term property inspections
- Customer Service & Resident Support
- Deliver responsive, professional, and empathetic support to residents throughout their tenancy
- Handle resident queries and complaints effectively, escalating where required
- Maintain clear, consistent communication to ensure an excellent resident experience
- Compliance & Documentation
- Ensure all tenancy documentation is accurate, compliant, and up to date
- Maintain records and internal systems in line with legislation and company policies
- Collaboration & Operational Support
- Work closely with Customer Service Coordinators and wider operational teams
- Support service improvements and operational efficiencies across the resident services function
- Liaise with Maintenance and Lettings teams to ensure seamless service delivery
- Data & Reporting
- Maintain accurate tenancy data and records
- Use reporting and data insights to identify trends and opportunities for improvement
About You
We are looking for someone who combines strong tenancy knowledge with excellent customer service and organisational skills. You will ideally have:
- Experience in residential tenancy management, lettings, or property administration
- Strong understanding of UK tenancy legislation and compliance requirements
- ARLA qualification (or willingness to work towards one) desirable
- Excellent written and verbal communication skills
- Exceptional organisation and attention to detail
- A proactive, solutions-focused mindset
- Confidence working independently and making informed decisions
- Strong collaboration skills and a team-first approach
- Comfort working within a data-led environment
- Ambition to grow within a scaling and fast-paced business
Why Apply?
This is a fantastic opportunity to join a growing and ambitious organisation within the BTR (build to rent) residential property sector where your contribution will have real impact. You’ll be joining a business that values collaboration, professionalism, and delivering exceptional customer experiences while offering genuine opportunities for progression and development. If you’re ready for your next challenge in Resident Services and want to be part of a growing success story in Central Reading, we’d love to hear from you. Apply today.
Microsoft Dynamics Manager (CRM) in Slough employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Microsoft Dynamics Manager (CRM) in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property sector. Attend local events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Resident Services Manager role.
✨Tip Number 2
Prepare for interviews by practising common questions related to tenancy management and customer service. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance at getting noticed. We love seeing candidates who take the initiative to engage directly with us. It shows you're serious about joining our team and making a difference in resident services!
We think you need these skills to ace Microsoft Dynamics Manager (CRM) in Slough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in residential tenancy management. We want to see how your skills align with the role of Resident Services Manager, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since this role involves a lot of resident interaction, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and professional language in your application to reflect the high standards we uphold at StudySmarter.
Highlight Your Organisational Skills: We’re looking for someone with exceptional organisation and attention to detail. In your application, share examples of how you’ve successfully managed multiple tasks or projects, especially in a fast-paced environment like property management.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DiSRUPT
✨Know Your Stuff
Make sure you brush up on your knowledge of UK tenancy legislation and compliance requirements. Being able to discuss these topics confidently will show that you're serious about the role and understand the intricacies of property management.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you resolved complaints or improved resident experiences, as this will highlight your proactive and empathetic approach.
✨Demonstrate Team Collaboration
Since the role involves working closely with various teams, be ready to share instances where you've successfully collaborated with others. This could include working with maintenance or lettings teams to enhance service delivery, showcasing your team-first mindset.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to resident services and operational improvements. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career ambitions.