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- Tasks: Deliver exceptional customer service and manage lettings from enquiry to move-in.
- Company: Join a rapidly growing lettings business in the heart of Berkshire.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Work autonomously in a collaborative team, driving occupancy and customer satisfaction.
- Why this job: Be the first point of contact for customers and make a real impact in their home journey.
- Qualifications: Experience in real estate or lettings, with strong communication and organisational skills.
The predicted salary is between 30000 - 35000 £ per year.
Lettings Consultant Reading
Salary: £30,000-35,000
Must have own vehicle and full UK driving licence
Start date: ASAP
DiSRUPT Recruitment & Search are seeking a Lettings Consultant to join a regional team based across Berkshire, Oxfordshire, Gloucestershire.
About the Role
We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers' first point of contact from the initial enquiry stage right through to when they move in.
Key duties include:
- Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
- Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
- Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
- Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
- Driving customer retention by initiating renewals discussions and negotiations.
- Ensuring that systems and data are accurate and up to date for all lettings activity.
- Working in conjunction with third party agents as required.
- Working with the Head of Lettings to carry out rental appraisals of the local market.
- Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
- Providing regular reports on lettings performance to the Head of Lettings.
- Carrying out such other duties as delegated from time to time.
We are seeking a highly capable candidate who will bring:
- Previous experience in real estate and residential lettings or sales (BTR, PRS, SFR) is essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
Lettings Officer Temporary in Slough employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer Temporary in Slough
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Lettings Officer role. Highlight your customer service skills and any relevant experience in lettings or real estate.
✨Tip Number 3
Don’t just wait for the interview; reach out! If you have questions about the role or the company, drop them a message. It shows initiative and can help you stand out from other candidates.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can leave a lasting impression. Remind them why you’re excited about the opportunity and how you can contribute to their success.
We think you need these skills to ace Lettings Officer Temporary in Slough
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for lettings and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in real estate and lettings. We love seeing specific examples of how you've delivered exceptional customer service or driven occupancy in previous roles.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at DiSRUPT
✨Know Your Stuff
Make sure you brush up on the lettings market in Berkshire, Oxfordshire, and Gloucestershire. Familiarise yourself with current trends, rental prices, and any recent changes in legislation that could affect lettings. This will show your potential employer that you're not just passionate but also knowledgeable about the industry.
✨Customer Service is Key
Since this role revolves around exceptional customer service, prepare examples of how you've gone above and beyond for clients in the past. Think about specific situations where you resolved issues or improved a customer's experience. This will demonstrate your commitment to putting customers first.
✨Show Off Your Organisational Skills
As a Lettings Consultant, you'll need to juggle multiple tasks. Be ready to discuss how you manage your time and keep track of various responsibilities. You might want to share tools or methods you use to stay organised, as this will highlight your ability to handle the demands of the role.
✨Be Ready to Collaborate
This position requires working closely with the Head of Lettings and other team members. Prepare to talk about your experience in teamwork and how you’ve contributed to group goals. Highlight any instances where you’ve inspired or motivated colleagues, as this will showcase your collaborative spirit.