At a Glance
- Tasks: Deliver exceptional customer service and manage lettings from inquiry to move-in.
- Company: Join a rapidly growing lettings business in the heart of Berkshire.
- Benefits: Competitive salary, dynamic work environment, and opportunities for career growth.
- Other info: Must have a vehicle and full UK driving licence; ideal for driven individuals.
- Why this job: Be the first point of contact for customers and make a real impact in their home journey.
- Qualifications: Experience in real estate or lettings, with strong communication and organisational skills.
The predicted salary is between 30000 - 35000 € per year.
Salary: £30,000-35,000
Must have own vehicle and full UK driving licence
Start date: ASAP
DiSRUPT Recruitment & Search are seeking a Lettings Consultant to join a regional team based across Berkshire, Oxfordshire, Gloucestershire.
About the Role
We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers' first point of contact from the initial enquiry stage right through to when they move in.
Key duties include:
- Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
- Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
- Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
- Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
- Driving customer retention by initiating renewals discussions and negotiations.
- Ensuring that systems and data are accurate and up to date for all lettings activity.
- Working in conjunction with third party agents as required.
- Working with the Head of Lettings to carry out rental appraisals of the local market.
- Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
- Providing regular reports on lettings performance to the Head of Lettings.
- Carrying out such other duties as delegated from time to time.
We are seeking a highly capable candidate who will bring:
- Previous experience in real estate and residential lettings or sales (BTR, PRS, SFR) is essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
Lettings Officer in Slough employer: DiSRUPT
Join a dynamic and rapidly growing lettings team in the heart of Berkshire, where exceptional customer service is at the forefront of our mission. We offer a supportive work culture that values collaboration and innovation, alongside opportunities for professional growth and development within the real estate sector. With competitive salaries and a focus on employee well-being, this is an excellent opportunity for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer in Slough
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lettings industry and let them know you're on the hunt for a Lettings Officer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your online presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your customer service skills and lettings experience. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Practice your pitch! When you land an interview, be ready to talk about how you can drive occupancy and deliver exceptional customer service. Prepare examples from your past experiences that highlight your skills and achievements.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, so don’t miss out. Tailor your application to show how you fit the Lettings Consultant role and why you’re passionate about the industry.
We think you need these skills to ace Lettings Officer in Slough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for lettings and customer service shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping people find their homes.
Tailor Your CV:Make sure your CV is tailored to the Lettings Officer role. Highlight your previous experience in real estate and any relevant skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, as this reflects the skills we need for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at DiSRUPT
✨Know Your Stuff
Make sure you brush up on the lettings market in Berkshire, Oxfordshire, and Gloucestershire. Familiarise yourself with current trends, rental prices, and local regulations. This will not only show your passion for the industry but also demonstrate that you're proactive and knowledgeable.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples of how you've gone above and beyond for clients in the past. Think about specific situations where you resolved issues or enhanced a customer's experience, as this will highlight your suitability for the position.
✨Be Ready to Discuss KPIs
Understand the key performance indicators (KPIs) relevant to lettings, such as occupancy rates and customer satisfaction. Be prepared to discuss how you've met or exceeded these metrics in previous roles, as this will show that you can deliver results and align with the company's goals.
✨Demonstrate Team Spirit
This role requires collaboration with various teams, so be ready to talk about your experiences working in a team environment. Share examples of how you've motivated colleagues or contributed to group success, as this will illustrate your ability to work well with others and drive results together.
