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- Tasks: Manage resident experiences and tenancy operations from move-in to move-out.
- Company: Fast-growing residential property business in Central Reading.
- Benefits: Competitive salary, career progression, and a collaborative work environment.
- Why this job: Make a real impact in delivering exceptional resident services.
- Qualifications: Experience in tenancy management and strong customer service skills.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
The predicted salary is between 30000 - 30000 £ per year.
Location: Central Reading (Office-Based 5 Days per Week)
£30k basic salary
Are you an experienced property professional with a passion for delivering exceptional resident experiences and managing tenancy operations to the highest standard? We are looking for a proactive and customer-focused Resident Services Manager to join a fast-growing residential property business within the Private Rented Sector (PRS). This is an exciting opportunity to play a key role in delivering outstanding tenancy services across the full resident lifecycle while supporting a high-performing and collaborative team. This role is fully office-based, Monday to Friday, from our Central Reading office.
The Opportunity
As Resident Services Manager, you will be responsible for ensuring a seamless and positive experience for residents from move-in through to move-out. You will oversee tenancy administration, legal compliance, resident communications, and customer service delivery, ensuring every interaction reflects professionalism and care. You will work closely with internal teams including Lettings, Maintenance, and Customer Services to deliver a joined-up resident journey while helping to drive service improvements and operational excellence.
Key Responsibilities
- Resident Services Management
- Manage all aspects of the resident lifecycle including move-ins, tenancy renewals, and move-outs
- Issue and manage legal notices in line with current UK legislation
- Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications
- Conduct and follow up on mid-term property inspections
- Customer Service & Resident Support
- Deliver responsive, professional, and empathetic support to residents throughout their tenancy
- Handle resident queries and complaints effectively, escalating where required
- Maintain clear, consistent communication to ensure an excellent resident experience
- Compliance & Documentation
- Ensure all tenancy documentation is accurate, compliant, and up to date
- Maintain records and internal systems in line with legislation and company policies
- Collaboration & Operational Support
- Work closely with Customer Service Coordinators and wider operational teams
- Support service improvements and operational efficiencies across the resident services function
- Liaise with Maintenance and Lettings teams to ensure seamless service delivery
- Data & Reporting
- Maintain accurate tenancy data and records
- Use reporting and data insights to identify trends and opportunities for improvement
About You
We are looking for someone who combines strong tenancy knowledge with excellent customer service and organisational skills. You will ideally have:
- Experience in residential tenancy management, lettings, or property administration
- Strong understanding of UK tenancy legislation and compliance requirements
- ARLA qualification (or willingness to work towards one) desirable
- Excellent written and verbal communication skills
- Exceptional organisation and attention to detail
- A proactive, solutions-focused mindset
- Confidence working independently and making informed decisions
- Strong collaboration skills and a team-first approach
- Comfort working within a data-led environment
- Ambition to grow within a scaling and fast-paced business
Why Apply?
This is a fantastic opportunity to join a growing and ambitious organisation within the BTR (build to rent) residential property sector where your contribution will have real impact. You'll be joining a business that values collaboration, professionalism, and delivering exceptional customer experiences while offering genuine opportunities for progression and development. If you're ready for your next challenge in Resident Services and want to be part of a growing success story in Central Reading, we'd love to hear from you. Apply today.
Tenancy Manager in Reading employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Tenancy Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to resident services and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer service and tenancy management. Use real-life examples from your past experiences to demonstrate your skills and how you handle challenges.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Tenancy Manager in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Resident Services Manager role. Highlight your property management experience and any relevant qualifications, like ARLA, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about delivering exceptional resident experiences and how your proactive approach can benefit our team. Keep it engaging and personal!
Showcase Your Communication Skills: Since this role involves a lot of resident interaction, make sure your written application showcases your excellent communication skills. Use clear, concise language and demonstrate your ability to handle queries and complaints effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DiSRUPT
✨Know Your Tenancy Legislation
Brush up on UK tenancy laws and compliance requirements before your interview. Being able to discuss these confidently will show that you’re not just familiar with the role, but also committed to delivering exceptional resident experiences.
✨Showcase Your Customer Service Skills
Prepare examples of how you've handled resident queries or complaints in the past. Highlighting your proactive and empathetic approach will demonstrate that you can maintain professionalism and care in every interaction.
✨Demonstrate Team Collaboration
Think of instances where you’ve worked closely with other teams, like maintenance or customer service. Sharing these experiences will illustrate your ability to collaborate effectively and support a high-performing team.
✨Be Data-Driven
Familiarise yourself with how data can improve resident services. Be ready to discuss how you’ve used data insights in previous roles to identify trends or drive service improvements, showing that you’re comfortable in a data-led environment.