At a Glance
- Tasks: Manage resident services and tenancy operations to ensure exceptional experiences.
- Company: Dynamic property management company in Central Reading.
- Benefits: Competitive salary of £30k, with opportunities for growth.
- Other info: Office-based role with a focus on teamwork and community engagement.
- Why this job: Join a passionate team dedicated to enhancing resident experiences.
- Qualifications: Experience in property management and strong customer service skills.
Location: Central Reading (Office-Based 5 Days per Week)
£30k basic salary
Are you an experienced property professional with a passion for delivering exceptional resident experiences and managing tenancy operations to the highest standard?
We are looking for a proactive and customer-focused Resident Services Manager to join a fast-growing residential property business within the Private Rented Sector (PRS). This is an exciting opportunity to play a key role in delivering outstanding tenancy services across the full resident lifecycle while supporting a high-performing and collaborative team.
This role is fully office-based, Monday to Friday, from our Central Reading office.
The OpportunityAs Resident Services Manager, you will be responsible for ensuring a seamless and positive experience for residents from move-in through to move-out. You will oversee tenancy administration, legal compliance, resident communications, and customer service delivery, ensuring every interaction reflects professionalism and care.
You will work closely with internal teams including Lettings, Maintenance, and Customer Services to deliver a joined-up resident journey while helping to drive service improvements and operational excellence.
Key ResponsibilitiesResident Services Management
- Manage all aspects of the resident lifecycle including move-ins, tenancy renewals, and move-outs
- Issue and manage legal notices in line with current UK legislation
- Coordinate end-of-tenancy processes including inspections, deposit handling, and resident communications
- Conduct and follow up on mid-term property inspections
- Deliver responsive, professional, and empathetic support to residents throughout their tenancy
- Handle resident queries and complaints effectively, escalating where required
- Maintain clear, consistent communication to ensure an excellent resident experience
- Ensure all tenancy documentation is accurate, compliant, and up to date
- Maintain records and internal systems in line with legislation and company policies
- Work closely with Customer Service Coordinators and wider operational teams
- Support service improvements and operational efficiencies across the resident services function
- Liaise with Maintenance and Lettings teams to ensure seamless service delivery
- Maintain accurate tenancy data and records
- Use reporting and data insights to identify trends and opportunities for improvement
We are looking for someone who combines strong tenancy knowledge with excellent customer service and organisational skills.
You will ideally have:
- Experience in residential tenancy management, lettings, or property administration
- Strong understanding of UK tenancy legislation and compliance requirements
- ARLA qualification (or willingness to work towards one) desirable
- Excellent written and verbal communication skills
- Exceptional organisation and attention to detail
- A proactive, solutions-focused mindset
- Confidence working independently and making informed decisions
- Strong collaboration skills and a team-first approach
- Comfort working within a data-led environment
- Ambition to grow within a scaling and fast-paced business
This is a fantastic opportunity to join a growing and ambitious organisation within the BTR (build to rent) residential property sector where your contribution will have real impact.
Youll be joining a business that values collaboration, professionalism, and delivering exceptional customer experienceswhile offering genuine opportunities for progression and development.
If youre ready for your next challenge in Resident Services and want to be part of a growing success story in Central Reading, wed love to hear from you.
Apply today.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time bureau manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Resident Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your passion for delivering exceptional resident experiences. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in property management and customer service. We want to see how your skills align with the role of a Resident Services Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional resident experiences. We love seeing candidates who can connect their personal values with our mission at StudySmarter.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DiSRUPT
✨Know Your Stuff
Make sure you’re well-versed in the specifics of property management and tenancy operations. Brush up on relevant laws and regulations, as well as any recent trends in the industry. This will show that you’re not just passionate but also knowledgeable.
✨Showcase Your Customer Service Skills
As a Resident Services Manager, your ability to deliver exceptional resident experiences is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your proactive approach and commitment to service excellence.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Dress the Part
Since this is an office-based role, make sure to dress professionally. A smart appearance can boost your confidence and create a positive first impression. Remember, you want to convey that you take the role seriously and are ready to represent the company well.
