At a Glance
- Tasks: Manage resident services and tenancy operations to ensure exceptional experiences.
- Company: Dynamic property management company in Central Reading.
- Benefits: Competitive salary of £30k, with opportunities for growth.
- Other info: Office-based role with a focus on teamwork and community engagement.
- Why this job: Join a passionate team dedicated to enhancing resident experiences.
- Qualifications: Experience in property management and strong customer service skills.
The Role
We create well-designed homes in desirable neighbourhoods and place residents at the heart of everything we do. With strong backing and a commitment to excellence, were proud to be shaping the future of single-family housing in the UK.
As Tenancy Manager, youll play a key role in managing tenancies across a national portfolio, helping to minimise void periods and maximise rental income while delivering an outstanding customer experience.
Youll be responsible for overseeing tenancy lifecycles, leading rent review processes, and building strong relationships with residents to support long-term retention.
Key Responsibilities
- Monitor tenancy anniversaries and key portfolio milestones
- Manage tenancy renewals and negotiate rent reviews with residents
- Issue rent review notices in line with current legislation
- Maintain accurate and up-to-date tenancy records and systems
- Work closely with internal teams (e.g. Property Management & Finance) to ensure smooth processes
- Support residents throughout their journey, handling enquiries and providing timely updates
- Draft tenancy documentation and assist with rental payment setup (e.g. Direct Debits)
- Deliver against key performance indicators including occupancy, retention, and customer satisfaction
- Ensure full compliance with UK lettings legislation and internal processes
- Provide regular reporting to senior leadership
What Were Looking For
- Proven experience in residential lettings, tenancy management, or renewals (essential)
- Strong understanding of UK lettings legislation and compliance requirements
- Knowledge of the Build-to-Rent (BTR) or Private Rented Sector (PRS) is advantageous
- Excellent communication and customer service skills
- Highly organised with strong attention to detail
- Ability to manage a busy workload, prioritise effectively, and meet deadlines
- A collaborative team player with a proactive and positive approach
- Confident using MS Office and property/lettings systems
- A problem-solver who can think on their feet and deliver solutions
If youre passionate about property, thrive in a fast-paced environment, and want to be part of a business thats redefining renting, wed love to hear from you.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time bureau manager in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the property sector and let them know you're on the hunt for a Resident Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your passion for delivering exceptional resident experiences. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to tenancy management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in property management and customer service. We want to see how your skills align with the role of a Resident Services Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for delivering exceptional resident experiences. We love seeing candidates who can connect their personal values with our mission at StudySmarter.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DiSRUPT
✨Know Your Stuff
Make sure you’re well-versed in the specifics of property management and tenancy operations. Brush up on relevant laws and regulations, as well as any recent trends in the industry. This will show that you’re not just passionate but also knowledgeable.
✨Showcase Your Customer Service Skills
As a Resident Services Manager, your ability to deliver exceptional resident experiences is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. This will demonstrate your proactive approach and commitment to service excellence.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Dress the Part
Since this is an office-based role, make sure to dress professionally. A smart appearance can boost your confidence and create a positive first impression. Remember, you want to convey that you take the role seriously and are ready to represent the company well.
