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- Tasks: Deliver exceptional customer service and manage lettings from enquiry to move-in.
- Company: Leading UK residential property investment company with rapid growth.
- Benefits: Competitive salary, bonus opportunities, and a dynamic work environment.
- Why this job: Join a passionate team and make a real impact in the property industry.
- Qualifications: Experience in real estate or lettings, with strong communication and organisational skills.
- Other info: Exciting opportunity for career growth in a collaborative setting.
The predicted salary is between 32000 - 32000 £ per year.
Lettings Consultant (Peterborough) 12 month FTC
Salary: £32,000 + bonus paid at the end of the assignment
Start date: ASAP
DiSRUPT Recruitment & Search are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a 12 month fixed term contract. You will be Peterborough based, covering a site during a busy period.
About the Role
We are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers' first point of contact from the initial enquiry stage right through to when they move in.
Key duties include:
- Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
- Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
- Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
- Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
- Driving customer retention by initiating renewals discussions and negotiations.
- Ensuring that systems and data are accurate and up to date for all lettings activity.
- Working in conjunction with third party agents as required.
- Working with the Head of Lettings to carry out rental appraisals of the local market.
- Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
- Providing regular reports on lettings performance to the Head of Lettings.
- Carrying out such other duties as delegated from time to time.
We are seeking a highly capable candidate who will bring:
- Previous experience in real estate and residential lettings or sales, BTR/PRS is essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
Lettings Officer in Peterborough employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Officer in Peterborough
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for the role.
✨Tip Number 2
Practice your pitch! You want to be able to confidently explain why you're the perfect fit for the Lettings Consultant role. Highlight your customer service skills and any relevant experience in lettings or real estate.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what they look for in candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Lettings Officer in Peterborough
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your passion for delivering exceptional customer service in your application. We want to see how you put customers first and ensure their experience is top-notch!
Tailor Your CV and Cover Letter: Don’t just send a generic CV! Tailor it to the Lettings Consultant role by emphasising your relevant experience in real estate and lettings. We love seeing candidates who take the time to connect their skills with our needs.
Be Clear and Concise: When writing your application, keep it clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and get straight to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at DiSRUPT
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the lettings market, especially in Peterborough. Familiarise yourself with local property trends and be ready to discuss how you can drive occupancy and customer satisfaction.
✨Showcase Your Customer Service Skills
Since this role is all about exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for clients. Think about specific situations where you resolved issues or improved customer satisfaction.
✨Be Ready to Discuss KPIs
Understand the key performance indicators relevant to the lettings industry, such as occupancy rates and lease-up targets. Be prepared to talk about how you've met or exceeded these metrics in previous roles, and how you plan to do so in this position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their current challenges in lettings or how they measure success in customer retention. This shows you're engaged and thinking ahead!