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- Tasks: Manage tenancy files and ensure a smooth move-in process for new tenants.
- Company: Join a fast-growing provider of high-quality rental homes in the UK.
- Benefits: Enjoy a competitive salary of £27k and opportunities for career growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and efficient operations.
- Qualifications: Experience in lettings or customer service is preferred; strong organisational skills are essential.
- Other info: Flexible working environment with a focus on collaboration and support.
The predicted salary is between 21600 - 37800 £ per year.
Location – Reading
Salary - £27k
Our client is a fast-growing provider of high-quality, professionally managed rental homes in the UK. As a Lettings Operations Coordinator, you'll play a critical role in ensuring a smooth, customer-focused journey from reservation to move-in for new tenants. You will be responsible for managing the administration of new and renewing tenancies, reducing void periods, and maintaining high occupancy rates and up-to-date tenancy records. You'll act as a key liaison between tenants, the lettings team, and internal stakeholders to ensure all processes are handled efficiently and compliantly.
Key Responsibilities
- Administer tenancy files from reservation through to move-in, ensuring all deadlines are met.
- Oversee tenancy renewals, communicating clearly with tenants on renewal options and timelines.
- Coordinate the referencing process, ensuring timely follow-ups and the receipt of satisfactory references.
- Act as the main point of contact for applicants during the referencing and pre-tenancy phase.
- Draft and issue tenancy agreements, process upfront payments, and set up Direct Debits for rent collection.
- Maintain and update the tenancy progression database, ensuring accurate and real-time file status tracking.
- Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms.
- Prepare and send lease renewal notices in accordance with company policies and legal requirements.
- Prepare and issue compliance documentation in accordance with legal and regulatory requirements.
- Monitor and manage the progression process to minimise void periods and maximise revenue.
- Provide exceptional customer service throughout the move-in process to ensure tenant satisfaction.
- Support the wider Lettings Team with ad hoc duties and collaborative goals.
What We're Looking For
- Previous experience in lettings, property management, or customer service roles preferred.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Proficiency in Microsoft Office suite and CRM software.
- Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals.
- Ability to work independently and collaboratively within a team environment.
- Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents.
- Flexibility to adapt to changing priorities and work under tight deadlines.
Lettings Operations Coordinator employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Operations Coordinator
✨Tip Number 1
Familiarise yourself with the lettings process and landlord-tenant laws in the UK. Understanding the legalities around lease agreements and renewals will not only boost your confidence but also demonstrate your commitment to compliance during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. Being able to discuss specific instances where you successfully prioritised tasks will highlight your ability to handle the demands of this position.
✨Tip Number 3
Research the company’s values and customer service approach. Tailoring your conversation to align with their focus on tenant satisfaction can set you apart as a candidate who truly understands their mission and is eager to contribute.
✨Tip Number 4
Prepare to discuss your experience with CRM software and Microsoft Office. Be ready to explain how you've used these tools to enhance efficiency in your previous roles, as this will be crucial for managing tenancy records and communications effectively.
We think you need these skills to ace Lettings Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings, property management, or customer service. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention how your proactive mindset and customer service skills align with their needs, particularly in managing tenancies and ensuring tenant satisfaction.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and any CRM software you have used. Also, mention your knowledge of landlord-tenant laws and regulations, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is essential for the Lettings Operations Coordinator position.
How to prepare for a job interview at DiSRUPT
✨Showcase Your Organisational Skills
As a Lettings Operations Coordinator, you'll need to juggle multiple tasks. Be prepared to discuss specific examples from your past experiences where you successfully managed various responsibilities and met deadlines.
✨Demonstrate Customer Service Excellence
This role is all about providing exceptional service to tenants. Share stories that highlight your ability to handle customer queries or complaints effectively, showcasing your proactive approach to problem-solving.
✨Familiarise Yourself with Relevant Laws
Knowledge of landlord-tenant laws is crucial. Brush up on key regulations related to lease agreements and renewals, and be ready to discuss how you've applied this knowledge in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing a difficult tenant or coordinating a last-minute tenancy renewal. Think through potential scenarios and how you would respond to demonstrate your solution-oriented mindset.
