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- Tasks: Provide first-line technical support for hardware and software issues.
- Company: Join a global organisation known for its customer-focused approach.
- Benefits: Enjoy hybrid working options with 3 days in the office and 2 days remote.
- Why this job: Be part of a collaborative team that values quality and continuous improvement.
- Qualifications: Fluency in German and English, with a solid understanding of PC systems.
- Other info: Ideal for those passionate about IT and customer service.
We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading. This will be office based during probation/training, with the option to then work 3 days a week in the office and 2 days from home.
In this role, you will be the first point of contact for diagnosing and resolving technical issues related to diagnostic equipment, laptops, tablets, and associated software. You will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered!
Key Responsibilities:- Provide technical support for hardware and software issues
- Troubleshoot using diagnostic decision trees
- Communicate with dealers and suppliers to resolve faults efficiently
- Manage warranty collections and replacement equipment
- Work collaboratively with internal teams to maintain service standards
- Fluency in German and English (verbal and written)
- Solid understanding of PC systems and networking
- A keen interest in IT/systems
- Strong communication and problem-solving skills
- Previous customer support or call centre experience
This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration, and continuous improvement. If you're ready to bring your skills to a fast-paced support environment, we’d love to hear from you.
Customer Support Specialist - German Speaking employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - German Speaking
✨Tip Number 1
Brush up on your technical knowledge! Familiarise yourself with common hardware and software issues, especially those related to diagnostic equipment, laptops, and tablets. This will help you feel more confident during the interview when discussing your troubleshooting skills.
✨Tip Number 2
Practice your language skills! Since fluency in both German and English is crucial for this role, consider engaging in conversations or mock interviews in both languages. This will not only improve your communication skills but also demonstrate your proficiency to the hiring team.
✨Tip Number 3
Research the company culture! Understanding the values and mission of the organisation can help you tailor your responses during the interview. Show that you align with their focus on quality, collaboration, and continuous improvement.
✨Tip Number 4
Prepare examples from your past experience! Think of specific instances where you've successfully resolved customer issues or worked collaboratively in a team. These anecdotes will showcase your problem-solving skills and customer service experience effectively.
We think you need these skills to ace Customer Support Specialist - German Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise your fluency in both German and English, as well as any previous roles that involved IT or systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to communicate effectively with customers.
Highlight Relevant Skills: In your application, clearly outline your skills related to PC systems, networking, and problem-solving. Use keywords from the job description to ensure your application stands out to hiring managers.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at DiSRUPT
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of PC systems, networking, and the specific diagnostic equipment mentioned in the job description. Being able to discuss technical issues confidently will impress your interviewers.
✨Showcase Your Language Skills
Since fluency in German and English is crucial for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice beforehand.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you'll need to troubleshoot technical issues. Think through common problems and how you would resolve them, as this will showcase your problem-solving abilities.
✨Emphasise Customer Service Experience
Highlight any previous customer support or call centre experience you have. Be ready to share examples of how you've handled difficult situations or provided exceptional service, as this role places a strong emphasis on customer satisfaction.
