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- Tasks: Be the go-to person for customer queries and provide tech support via phone and email.
- Company: Join a leading company in care technology, helping people live independently at home.
- Benefits: Enjoy private medical insurance, life insurance, a pension plan, and free on-site parking.
- Why this job: Make a real difference while working in a supportive team with a focus on innovation.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for technology are essential.
- Other info: This role requires an Enhanced DBS and PVG check; vehicle access is necessary.
Location: Lapworth (Head Office) – Office-based
Hours: Monday to Friday, 09:00-17:30
Salary: £25,000 per year
Are you passionate about helping others and interested in technology? Join a team making a real difference. Our client provides innovative monitoring technology that helps individuals live independently and safely at home. Working with 70% of UK local authorities, they’re at the forefront of care technology.
The Role
As a Customer Support Assistant, you will be the first point of contact for customer queries, providing technical support over phone and email. You will also help produce chart summary reports (training provided) and assist with system maintenance.
What You’ll Be Doing
- Delivering first-line technical support and troubleshooting queries.
- Assisting customers in understanding and using the system effectively.
- Generating reports and sharing key insights.
- Coordinating with internal teams to ensure smooth operations.
- Managing admin tasks to support business growth and service quality.
What We’re Looking For
- Excellent verbal and written communication skills.
- A friendly and efficient telephone manner.
- Strong problem-solving and multitasking abilities.
- Good IT skills and attention to detail.
- A proactive, team-focused mindset with the ability to work independently.
- An interest in technology and a commitment to high standards.
- Access to a vehicle is essential due to the location.
Please note: This role requires an Enhanced DBS and PVG check.
Benefits
- Private medical insurance
- Life insurance
- Company pension
- Free on-site parking
- Company events
If you’re ready to make an impact in a meaningful role, we’d love to hear from you. Apply today.
Customer Support Assistant employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the technology and services offered by the company. Understanding their innovative monitoring technology will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since you'll be the first point of contact for customers, being able to convey information clearly and maintain a friendly tone is crucial. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Brush up on your problem-solving skills. Think of common technical issues that customers might face and how you would resolve them. This proactive approach will show your potential employer that you're ready to tackle challenges head-on.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations for the Customer Support Assistant role. This knowledge can give you an edge in understanding what the team values most.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Support Assistant role. Emphasise your communication skills, problem-solving abilities, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and interest in technology. Mention specific examples of how you've provided excellent customer support in the past and how you can contribute to the company's mission.
Highlight Technical Skills: Since the role involves providing technical support, be sure to mention any IT skills or experience you have. If you've worked with similar systems or technologies, include that information to demonstrate your capability.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at DiSRUPT
✨Show Your Passion for Helping Others
As a Customer Support Assistant, your role revolves around assisting customers. Make sure to express your enthusiasm for helping others during the interview. Share examples of how you've gone above and beyond to support someone in the past.
✨Demonstrate Your Technical Skills
Since the role involves providing technical support, be prepared to discuss your IT skills. Familiarise yourself with common troubleshooting techniques and be ready to explain how you would assist a customer facing a technical issue.
✨Highlight Your Communication Skills
Excellent verbal and written communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you successfully resolved a customer's query through effective communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you had to multitask or resolve a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
