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- Tasks: Provide first-line customer support and assist with technical queries.
- Company: Join a leading tech company supporting care services for independent living.
- Benefits: Enjoy a permanent role with a Monday to Friday schedule and training provided.
- Why this job: Make a real impact in people's lives while working in a supportive team environment.
- Qualifications: Strong communication skills, problem-solving abilities, and a passion for technology required.
- Other info: Must have access to a vehicle for travel to care settings.
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Location: Office based - Lapworth, Warwickshire (Head Office)
This is a Permanent role, working Monday to Friday from 9am to 5:30pm.
This is a wonderful opportunity to join a fantastic business, who provide market leading technology to support care companies and families with technology and services aimed at assisting individuals in living independently and safely at home. They work closely with approximately 70% of local authorities across the UK, aiding in care assessments and delivering long-term sensor technology to facilitate effective support when required.
The Customer Support Assistant role provides first-line customer support for customers that have purchased products and may have some questions on how to set it up correctly and how to run data reports from the system. Training will be provided on the products they supply and you'll work as part of a Customer Support Team.
Main Responsibilities and Duties:
- Provide excellent service and support through our customer helpline, addressing technical queries and troubleshooting effectively.
- Develop competency in understanding and discussing charts and systems with customers.
- Assist in system maintenance, conducting daily checks and coordinating with customers and internal teams.
- Monitor technology for our clients through daily chart and system checks.
- Generate chart summary reports and communicate findings to customers.
- Follow up on inquiries and coordinate parts dispatch as necessary.
- With training, to be able to install technology in supported living care settings when required.
- Maintain high standards of customer service and administrative processes, ensuring timely action and accurate record-keeping within our quality framework.
- Perform additional administrative tasks to support business operations, growth, and quality delivery.
Skills and Qualifications:
- Exceptional verbal and written communication skills.
- Friendly, calm and efficient telephone manner.
- Strong problem-solving skills and takes ownership of tasks.
- Proficient IT skills.
- Detail-oriented and well-organized.
- Willingness to travel to visit supported living care settings when required.
- A team player with a proactive attitude and the ability to work independently.
- Dedication to operational excellence.
- Interest in technology.
- Must have daily access to a vehicle, as there are no public transport links in the area.
- Subject to successful completion of Enhanced DBS and PVG checks.
Customer Support Assistant employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Assistant
✨Tip Number 1
Familiarise yourself with the technology and services offered by the company. Understanding their products will not only help you answer customer queries effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires a friendly and calm telephone manner, consider role-playing with a friend or family member to simulate customer interactions and improve your confidence.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled technical issues or customer complaints in the past. This will highlight your capability to take ownership of tasks and resolve issues efficiently.
✨Tip Number 4
Be ready to discuss your organisational skills and attention to detail. Think of specific instances where you've maintained accurate records or managed multiple tasks simultaneously, as these are crucial for the administrative aspects of the role.
We think you need these skills to ace Customer Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and administration. Emphasise your communication skills, problem-solving abilities, and any technical knowledge that aligns with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your skills and experiences make you a great fit for the Customer Support Assistant role.
Highlight Relevant Skills: In your application, focus on the skills mentioned in the job description, such as exceptional verbal and written communication, IT proficiency, and a friendly telephone manner. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DiSRUPT
✨Showcase Your Communication Skills
As a Customer Support Assistant, exceptional verbal and written communication skills are crucial. During the interview, demonstrate your ability to communicate clearly and effectively. You might want to practice explaining complex concepts in simple terms, as this will reflect your capability to assist customers with technical queries.
✨Highlight Problem-Solving Abilities
The role requires strong problem-solving skills, so be prepared to discuss specific examples where you've successfully resolved issues in the past. Think of scenarios where you took ownership of a task and how you approached finding a solution. This will show your potential employer that you can handle customer inquiries efficiently.
✨Express Your Interest in Technology
Since the company focuses on technology to support care companies, it's important to express your interest in tech during the interview. Share any relevant experiences or knowledge you have about technology, especially in relation to customer support or care settings. This will demonstrate your enthusiasm for the role and the industry.
✨Prepare for Teamwork Questions
Being a team player is essential for this position. Prepare to answer questions about your experience working in teams and how you contribute to a positive team environment. You could share examples of how you've collaborated with others to achieve a common goal, which will highlight your proactive attitude and ability to work independently when needed.
