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- Tasks: Be the go-to person for tenants, handling calls and emails with top-notch service.
- Company: Join a vibrant property management team in the heart of Reading.
- Benefits: Earn up to £30,000 plus an annual bonus and enjoy a dynamic work environment.
- Why this job: Make a real difference by ensuring residents have a smooth living experience.
- Qualifications: Previous customer service experience is a plus; strong communication skills are essential.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 24000 - 30000 £ per year.
Customer Service Coordinator Location: Reading Town Centre (Thames Tower, opposite Reading Train Station) Salary: Up to £30,000 + Annual Bonus We are seeking a Customer Service Coordinator to join our busy and growing property management team, based in the heart of Reading. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering exceptional customer service. The Role: As a Customer Service Coordinator, you will be the first point of contact for tenants, handling inbound and outbound communications while ensuring requests are managed effectively. You will support the property management team with administrative tasks, coordinate key processes, and help provide a smooth experience for residents. Key Responsibilities: Handle tenant calls and emails, providing first-class service. Proactively follow up with tenants to ensure satisfaction and encourage feedback. Triage and prioritise tenant requests, escalating when necessary. Provide administrative and project support to the property management team. Coordinate virtual move-ins, inspections, and access requests. Maintain accurate records in the CRM system. Support with tenancy change requests such as renewals and transfers. About You: Previous experience in a customer service role (property sector experience an advantage). Excellent communication skills, both verbal and written. Strong organisational and administrative abilities, with the capacity to prioritise effectively. Confident using IT systems, including MS Office. A proactive problem-solver with a professional and positive approach
Customer Service Coordinator employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach. When you apply through our website, mention something specific about us that resonates with you.
✨Tip Number 2
Practice your communication skills! As a Customer Service Coordinator, you'll need to shine in both verbal and written interactions. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Prepare examples of how you've tackled challenges in previous roles. We love proactive thinkers who can handle tenant requests with ease.
✨Tip Number 4
Follow up after your application! A quick email expressing your enthusiasm can set you apart. Remember, we’re looking for someone who’s genuinely excited about joining our team!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in fast-paced environments. We want to see how you've handled tenant communications and problem-solving in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how your skills align with the role of Customer Service Coordinator.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. We love a well-structured application that reflects your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DiSRUPT
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, be prepared to demonstrate yours during the interview. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer interactions in the past.
✨Prepare for Problem-Solving Scenarios
Since the job involves problem-solving, expect situational questions that assess your ability to handle challenges. Think of specific instances where you've resolved issues effectively and be ready to discuss your thought process and the outcome.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. Consider asking about the team dynamics, the tools they use for managing tenant requests, or how success is measured in the position. It’s a great way to leave a positive impression!