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- Tasks: Lead a team to deliver exceptional client experiences in a premium workspace.
- Company: Join a renowned service-led business in the heart of London.
- Benefits: Enjoy a vibrant work culture and opportunities for personal growth.
- Why this job: Make a lasting impact while working in a dynamic, inclusive environment.
- Qualifications: Strong leadership skills and experience in client service or hospitality required.
- Other info: Immediate availability preferred; interview on 12th June.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about delivering exceptional service and creating memorable experiences? We’re looking for a Client Experience Manager to lead a high-performing team in a premium Central London workspace.
You’ll be the face of a renowned, service-led business, responsible for ensuring every client journey—from first impression to lasting relationship—is seamless, professional, and exceeds expectations.
Successful applicants will ideally be immediately available or have no more than a 4 week notice period.
Key Responsibilities:- Champion a first-class customer experience and foster an inclusive, high-energy service culture
- Lead and inspire a client-facing team to uphold industry-leading hospitality standards
- Drive occupancy, client retention, and satisfaction (NPS) through personalised service and engagement
- Collaborate across teams to deliver service excellence, revenue targets, and business growth
- Manage day-to-day operations, team development, and ensure building presentation and security standards are met
- Strong leadership and interpersonal skills with a passion for people
- Experience in client service or hospitality-led environments (B2B or B2C)
- Commercial acumen and a proactive mindset to identify growth opportunities
- Emotional intelligence, adaptability, and a commitment to continuous improvement
If you’re ready to make a lasting impact through service excellence, we’d love to hear from you.
Client Experience Manager employer: DiSRUPT
Contact Detail:
DiSRUPT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Manager
✨Tip Number 1
Research the company culture and values of the organisation you're applying to. Understanding their approach to client experience will help you align your answers during the interview with what they prioritise.
✨Tip Number 2
Prepare specific examples from your past experiences that demonstrate your leadership skills and ability to enhance client satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the role and the team dynamics, which can help you tailor your approach during the interview.
✨Tip Number 4
Stay updated on industry trends in client experience and hospitality. Being knowledgeable about the latest developments can give you an edge in discussions and show your commitment to continuous improvement.
We think you need these skills to ace Client Experience Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Client Experience Manager.
Craft a Compelling CV: Ensure your CV showcases relevant experience in client service or hospitality environments. Use quantifiable achievements to demonstrate your impact, such as improvements in client satisfaction or team performance.
Write a Tailored Cover Letter: In your cover letter, express your passion for delivering exceptional service. Mention specific examples of how you've led teams or improved client experiences in previous roles, aligning your narrative with the company's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at DiSRUPT
✨Showcase Your Passion for Service
Make sure to express your enthusiasm for delivering exceptional client experiences. Share specific examples from your past roles where you went above and beyond to create memorable moments for clients.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight instances where you inspired your team to achieve high standards in service delivery.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be ready to explain how your personal values align with theirs, especially regarding fostering an inclusive and high-energy service environment.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your problem-solving skills and emotional intelligence. Think of scenarios where you had to adapt to challenges or improve client satisfaction, and be ready to share those stories.
