Business Process Analyst. Strong process mapping, analysis and Communication skills

Business Process Analyst / Business Data Analyst / Process Mapping

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The Business Process Analyst will support the Product and Technical team by assisting in business process analysis and requirements definition specifically within the Automotive Aftersales industry.

The role involves gathering, analysing, and interpreting business requirements alongside business processes from Vehicle Manufacturers and Automotive Dealerships.

The ideal candidate will have strong analytical skills, a keen interest in the automotive industry, and the ability to work collaboratively in a fast-paced environment.

Key Responsibilities

Business Process Analysis:

• Assist in documenting and analysing current business processes, identifying areas for improvement

• Collaborate with various departments to gather requirements and suggest enhancements.

• Work with cross functional teams to drive continuous improvement to drive efficiency and quality Project Support:

• Participate in project meetings, providing analytical support and assisting in project documentation

• Assist in the implementation of new systems, tools, or processes

• Conduct thorough User Acceptance Tests to ensure Product changes are delivered as per business requirements

• Provide documentation and operational support post implementation of changes Data Analysis & Reporting:

• Collect and analyse data related to sales, market trends, customer behaviour, and product performance

• Assist in the preparation of detailed reports, dashboards, and presentations to support business decisions

• Monitor and track key performance indicators (KPIs) to evaluate the effectiveness of strategies and initiatives Communication & Collaboration:

• Work closely with Product teams, Development Teams, Managers, and cross-functional teams to understand business needs

• Communicate findings and insights clearly and effectively to stakeholders Skills & Competencies:

• Strong analytical and problem-solving skills

• Good understanding of data visualization techniques and tools

• Basic understanding of Agile/Scrum methodologies

• Proficiency in Microsoft Excel, PowerPoint, and other data analysis tools

• Excellent communication and interpersonal skills

• Ability to work both independently and collaboratively in a team environment

• Detail-oriented with strong organizational skills