Aftercare Manager

Aftercare Manager (Defects) Location – Reading Salary – Up to £55k DOE An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced Aftercare Manager to lead defect management across a growing portfolio of high-quality, new-build single-family homes. You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents. Key Responsibilities: Oversee defect management processes across multiple developments Coordinate with contractors, consultants, and internal property teams Conduct site visits to investigate and resolve reported defects Track performance and maintain high aftercare standards Report regularly to leadership and investors What You’ll Bring: Proven experience in a developer or customer service environment within construction Strong technical understanding of build processes Excellent communication and organisational skills Ability to manage multiple stakeholders and deadlines This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you