At a Glance
- Tasks: Lead a dynamic team handling rental enquiries and boost conversion rates.
- Company: Join a growing national property business in the Build To Rent sector.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Fast-paced environment with opportunities for quick advancement.
- Why this job: Make a real impact by helping people find their new homes.
- Qualifications: Experience in managing customer service or sales teams is essential.
The predicted salary is between 29700 - 36300 £ per year.
Are you the person who genuinely loves the phone ringing and human engagement?
Who gets a buzz out of turning "just looking" into "can I book a viewing"?
If you're warm, quick on your feet, and infectiously helpful — even when it's your fiftieth call of the day — this one's for you.
This is an amazing opportunity to join a growing, national property business within the "Build To Rent" space.
We are looking for a hands-on Customer Contact Team Manager to lead their enquiries function.
You'll be the driving force and energy behind the team that's often the very first voice a prospective renter hears — so you'll set the tone for how good that experience feels, from first hello through to a booked viewing with one of the Lettings Consultants.
This is a fast-paced, warm, engaging sales-led environment.
You'll coach, energise and develop your team, while staying close enough to the detail to spot when something needs your attention — live data, KPIs, service levels, all of it.
Property experience is a genuine bonus, but not a dealbreaker.
What matters more is that you love inbound enquiries, you love helping people, and you know how to build a team that feels the same way.
The role
- Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries
- Own the full enquiry journey — from first contact through to handing over booked viewings
- Coach, train and develop the team to sharpen call quality, qualification and conversion
- Jump in and handle enquiries yourself during peak periods or when the team needs backup
- Build a high-energy, accountable, sales-focused team culture
- Run regular 1-1s, performance reviews and development plans
- Own enquiry-to-viewing conversion and booking targets across all channels
- Work closely with Lettings Consultants to maximise viewing-to-application conversion
- Dig into the data to spot trends and drive process improvements
- Help shape how AI and new technology enhance the enquiry and resident experience
You
- Have led a contact centre, call centre, telesales, lettings "sales" team or customer service team before
- Get real satisfaction from helping people and solving problems on the spot
- Are naturally warm, upbeat and hard to knock off your stride
- Know how to turn a KPI dashboard into a coaching conversation, not just a scorecard
- Property, Real estate, lettings, BTR experience or knowledge is a bonus, not a requirement
We can move very fast for the right person!
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Manager Customer Contact Center in Reading employer: DiSRUPT Recruitment & Search | B Corp
DiSRUPT Recruitment & Search is an exceptional employer that prioritises a culture of safety, compliance, and community engagement in the heart of Reading. With a commitment to employee growth and development, we offer comprehensive training and support, ensuring our Block Managers thrive in their roles while making a meaningful impact on residents' lives. Join us for a rewarding career where your contributions are valued and recognised in a dynamic, B Corp environment.
Contact Details:
DiSRUPT Recruitment & Search | B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Manager Customer Contact Center in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DiSRUPT Recruitment & Search | B Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DiSRUPT Recruitment & Search | B Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Manager Customer Contact Center in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DiSRUPT Recruitment & Search | B Corp:Your cover letter is your chance to shine! Tell us why you want to work at DiSRUPT Recruitment & Search | B Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DiSRUPT Recruitment & Search | B Corp!
How to prepare for a job interview at DiSRUPT Recruitment & Search | B Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
