At a Glance
- Tasks: Lead a dynamic team managing rental enquiries and drive performance from contact to viewings.
- Company: A growing property business with a focus on innovation and customer experience.
- Benefits: Competitive salary, career development, and a vibrant team culture.
- Other info: Opportunity to leverage technology and AI to enhance customer interactions.
- Why this job: Join a fast-paced environment where you can make a real impact and shape the future of property services.
- Qualifications: Experience in leading teams, strong sales skills, and a passion for performance.
The predicted salary is between 33075 - 40425 £ per year.
This is a great opportunity to join a growing property business, looking for a hands-on Client Services Team Manager to lead their enquiries function across a national rental portfolio. You'll take ownership of a team handling all inbound and outbound rental enquiries, driving performance from first contact through to booked viewings. This is a fast-paced, sales-led environment where you'll coach, motivate and develop your team, while staying close to the detail - monitoring live data, managing KPIs, and stepping in when needed to maintain service levels.
The role suits someone who thrives on performance, understands how to convert demand into viewings, and can build a high-energy, accountable team culture. You'll also play a key role in improving processes, leveraging data, and shaping how technology and AI enhance the customer journey. If you've led property teams, enjoy driving results, and want to be part of a growing business, then please get in touch.
The role:
- Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries
- Oversee the full enquiry journey from initial contact through to booking viewings
- Monitor real-time performance against KPIs, including response times, volumes, and conversion rates
- Coach, train, and develop the team to improve call quality, qualification, and conversion
- Step in to handle enquiries during peak periods or where additional support is needed
- Drive a high-performance, sales-focused team culture with clear accountability
- Conduct regular 1-1s, performance reviews, and ongoing development plans
- Own enquiry-to-viewing conversion and booking targets across all channels
- Collaborate with Lettings Consultants to maximise viewing-to-application conversion
- Analyse data and trends to identify performance improvements and optimise processes
- Implement improvements to systems, workflows, and customer experience
- Act as a key driver in adopting AI and technology within enquiry handling and resident interaction
Client Services Team Manager in Reading employer: DiSRUPT Recruitment & Search | B Corp
DiSRUPT Recruitment & Search is an exceptional employer that prioritises a culture of safety, compliance, and community engagement in the heart of Reading. With a commitment to employee growth and development, we offer comprehensive training and support, ensuring our Block Managers thrive in their roles while making a meaningful impact on residents' lives. Join us for a rewarding career where your contributions are valued and recognised in a dynamic, B Corp environment.
Contact Details:
DiSRUPT Recruitment & Search | B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Team Manager in Reading
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like DiSRUPT Recruitment & Search | B Corp.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like DiSRUPT Recruitment & Search | B Corp? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit DiSRUPT Recruitment & Search | B Corp's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Client Services Team Manager in Reading
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Client Services Team Manager role at DiSRUPT Recruitment & Search | B Corp, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at DiSRUPT Recruitment & Search | B Corp
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where DiSRUPT Recruitment & Search | B Corp operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to DiSRUPT Recruitment & Search | B Corp. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at DiSRUPT Recruitment & Search | B Corp.
