At a Glance
- Tasks: Manage customer enquiries, property inspections, and support tenants in their new homes.
- Company: Dynamic lettings company focused on high-quality family homes across the UK.
- Benefits: Sociable office environment, summer events, Deliveroo Wednesdays, and career growth opportunities.
- Other info: Full-time role with 4 days in the office and 1 day remote.
- Why this job: Join a fun team and make a real difference in people's lives through property management.
- Qualifications: Experience in client-facing roles and outstanding communication skills.
The predicted salary is between 36000 - 60000 € per year.
Are you ready to embark on an exciting journey in the world of lettings? Our client specialises in providing high-quality, new-build family homes for rent across the UK.
About the Role: As a Property Manager, you will play a key role as the main point of contact for customers. From the moment they move into their homes, you will be on hand to carry out move-in demonstrations, aid with day-to-day enquiries, repair requests, property inspections, renewals and contract extensions, check-outs and deposit releases plus provide any additional support that our customers or teams may require.
To be a successful Property Manager, you will need exceptional customer service and organisational skills, have an open, engaging and warm personality and be well presented. You will also need to be an excellent communicator with an ability to adapt tone and approach dependent on situations.
This role is full time, based at lovely offices just opposite Reading train station. 4 days in office, 1 day from home.
Key Responsibilities
- Liaising with all customers from point of move in/tenancy commencement, being the sole point of contact for all customer enquires via email and telephone.
- Organising and managing check-in, check-out and unit turn processes and deposit releases.
- Taking ownership of resolving and supporting with any incidents or issues which occur out of hours.
- Responsible for ensuring properties are compliant with legislation and risks are appropriately identified and managed.
- Responsible for logging any defects/repairs and maintenance issues onto database and assigning to relevant party/contractor for swift resolution.
- Carrying out home move-in demonstrations, inspections of vacant properties and annual landlord inspections.
- Undertake regular customer and community engagement activities.
- Monthly credit control and arrears management.
- Keeping accurate property management administration records and issuing any relevant notices.
- Work closely with Lettings Team to be available to meet with incoming tenants moving into their new homes, launch events and peak periods.
- Producing weekly and monthly reporting to Head of Department.
Skills and Competencies
- Proven experience in client-facing roles within property management, ideally with a background in Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA), or prominent leasing agencies.
- Outstanding customer service skills and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating actions.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
- Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
What We’ll Offer:
- Sociable Reading Office: Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
- Summer Social Events: Join us for exciting summer social events to unwind and connect with your colleagues.
- Deliveroo Wednesdays: Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.
Property Manager in Reading employer: DiSRUPT Recruitment & Search | B Corp
Join a vibrant and inclusive team as a Property Manager in our sociable Reading office, conveniently located just opposite the train station. We pride ourselves on fostering a dynamic work culture that values exceptional customer service and offers ample opportunities for professional growth, alongside exciting summer social events and our unique Deliveroo Wednesdays to keep the energy high. If you're looking for a rewarding career in property management where your contributions are recognised and appreciated, this is the place for you.
Contact Detail:
DiSRUPT Recruitment & Search | B Corp Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the property management field, attend industry events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to property management. Think about how you’d handle customer enquiries or resolve issues, and be ready to share your experiences that showcase your skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your warm and engaging side shine through. Remember, they’re looking for someone who can connect with customers just as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Property Manager in Reading
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and don’t be afraid to share a bit about what makes you tick – it helps us get to know you better!
Tailor Your Application:Make sure to customise your application for the Property Manager role. Highlight your relevant experience in property management and customer service, and connect your skills to the responsibilities mentioned in the job description. We love seeing how you fit into our world!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’re the perfect fit for the role!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at DiSRUPT Recruitment & Search | B Corp
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of property management. Familiarise yourself with common issues tenants face and how to resolve them. This will show your potential employer that you're not just a pretty face but someone who knows the industry well.
✨Show Off Your People Skills
As a Property Manager, you'll be the go-to person for customers. During the interview, demonstrate your exceptional customer service skills by sharing examples of how you've handled difficult situations in the past. Be warm and engaging; let your personality shine through!
✨Be Organised
Highlight your organisational skills by discussing how you manage multiple tasks effectively. You might want to prepare a few anecdotes about how you've successfully juggled various responsibilities in previous roles. This will reassure them that you can handle the demands of the job.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or growth opportunities. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you too.
