Property Manager

Are you ready to embark on an exciting journey in the world of lettings? Our client specialises in providing high-quality, new-build family homes for rent across the UK.

About the Role: As a Property Manager, you will play a key role as the main point of contact for customers. From the moment they move into their homes, you will be on hand to carry out move-in demonstrations, aid with day-to-day enquiries, repair requests, property inspections, renewals and contract extensions, check-outs and deposit releases plus provide any additional support that our customers or teams may require.

To be a successful Property Manager, you will need exceptional customer service and organisational skills, have an open, engaging and warm personality and be well presented. You will also need to be an excellent communicator with an ability to adapt tone and approach dependent on situations.

This role is full time, based at lovely offices just opposite Reading train station. 4 days in office, 1 day from home.

Key Responsibilities

• Liaising with all customers from point of move in/tenancy commencement, being the sole point of contact for all customer enquires via email and telephone.
• Organising and managing check-in, check-out and unit turn processes and deposit releases.
• Taking ownership of resolving and supporting with any incidents or issues which occur out of hours.
• Responsible for ensuring properties are compliant with legislation and risks are appropriately identified and managed.
• Responsible for logging any defects/repairs and maintenance issues onto database and assigning to relevant party/contractor for swift resolution.
• Carrying out home move-in demonstrations, inspections of vacant properties and annual landlord inspections.
• Undertake regular customer and community engagement activities.
• Monthly credit control and arrears management.
• Keeping accurate property management administration records and issuing any relevant notices.
• Work closely with Lettings Team to be available to meet with incoming tenants moving into their new homes, launch events and peak periods.
• Producing weekly and monthly reporting to Head of Department.

Skills and Competencies

• Proven experience in client-facing roles within property management, ideally with a background in Build-to-Rent (BTR), Purpose-Built Student Accommodation (PBSA), or prominent leasing agencies.
• Outstanding customer service skills and excellent verbal and written communication skills.
• A dynamic and driven personality, with a strong zeal for the industry.
• Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating actions.
• Proficient in presenting and interpreting information accurately and professionally.
• A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
• Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
• A strict adherence to confidentiality regarding all forms of information and data.
• Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.

What We’ll Offer:

• Sociable Reading Office: Based just opposite Reading station, our office is buzzing with energy and conveniently located for your commute.
• Summer Social Events: Join us for exciting summer social events to unwind and connect with your colleagues.
• Deliveroo Wednesdays: Enjoy delicious treats with Deliveroo Wednesdays, our mid-week pick-me-up tradition.