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- Tasks: Lead and enhance customer experience in a fast-paced insurtech start-up.
- Company: Join a dynamic B Corp insurtech scaling rapidly.
- Benefits: Remote work flexibility with occasional London meetings.
- Why this job: Be part of an exciting growth journey and shape customer service excellence.
- Qualifications: Experience in start-ups or tech, preferably in insurance or fintech.
- Other info: Opportunity to build and lead a team as the business grows.
The predicted salary is between 36000 - 60000 £ per year.
DiSRUPT Recruitment & Search | B Corp is a growth start‐up insurtech scaling rapidly and is sourcing an experienced Customer Service / Customer Experience Manager to join this dynamic team.
This role will require you to have the full indefinite right to work in the UK and remain in the UK. The position is predominantly remote, but you will need to attend meetings in London, so any applicant must live commutable to London.
We are looking for someone with experience in a start‐up or tech innovation business as well as Insurance, Fintech or Customer‐related industries. This is a key role working within an exciting growth business. You will build a team over time but will need to be a hands-on "doer" to start with and then will use managerial and leadership skills as the business and team grow.
Looking for someone who is bigger than this initial role so you are able to manage and deliver the service and customer support and experience needed as the business scales at pace. Previous experience in insurtech would be desirable but not essential.
Get in touch for more information.
- Seniority level: Mid‐Senior level
- Employment type: Full‐time
- Job function: Customer Service
- Industries: Insurance, Fintech, and Technology, Information and Media
- Location: London, England, United Kingdom
Customer Experience Manager in London employer: DiSRUPT Recruitment & Search | B Corp
Contact Detail:
DiSRUPT Recruitment & Search | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the insurtech and fintech sectors on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they’re a start-up. Be ready to share how your hands-on experience can help them scale their customer experience.
✨Tip Number 3
Show off your skills! Create a portfolio or case studies that highlight your achievements in customer service and experience. This will help you stand out as someone who can deliver results from day one.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your talents directly to the hiring team. Plus, it shows you’re genuinely interested in being part of our exciting growth journey.
We think you need these skills to ace Customer Experience Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Experience Manager role. Highlight any relevant experience in start-ups, insurtech, or customer-related industries to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you the perfect fit for our dynamic team.
Showcase Your Hands-On Experience: Since this role requires a hands-on approach initially, be sure to include examples of when you've rolled up your sleeves and made a difference in customer service or experience. We love seeing real-world impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with DiSRUPT Recruitment & Search!
How to prepare for a job interview at DiSRUPT Recruitment & Search | B Corp
✨Know Your Stuff
Make sure you understand the insurtech landscape and the specific challenges it faces. Brush up on your knowledge of customer experience best practices, especially in tech and insurance sectors. This will show that you're not just a fit for the role but also genuinely interested in the industry.
✨Showcase Your Hands-On Experience
Since this role requires a hands-on approach initially, be ready to share specific examples from your past where you've rolled up your sleeves and made a difference. Highlight any projects where you improved customer service or experience, especially in a start-up environment.
✨Demonstrate Leadership Potential
Even though you'll start as a doer, they want someone who can grow into a leadership role. Talk about times when you've led a team or initiative, even if it was informal. Show them you have the vision and skills to build a team as the company scales.
✨Be Ready for Remote Work Questions
As the position is predominantly remote, prepare to discuss how you manage your time and stay productive while working from home. Share strategies you've used to maintain communication and collaboration with teams in a remote setting.
