Head of Operations – Student Accommodation | Leicester & Coventry
We're a growing, award-winning student accommodation and property business looking for a Head of Operations to take ownership of day-to-day performance across our sites, lettings and commercial units. You'll lead Site Managers and operational teams to deliver safe, compliant, well-run buildings and an excellent resident experience.
The role:
- Leading the operational team: managing performance, development and succession through Site Managers, with a culture of accountability and high standards
- Owning compliance: keeping all sites compliant with H&S requirements, ANUK accreditation, HMO and selective licensing, and new legislation such as the Renters' Rights Act
- Delivering the annual turnaround: running the programme end to end, from planning and contractors to move-in and post-project review
- Managing contractors and suppliers: overseeing contracts, performance, value for money and spend within delegated authority
- Resolving escalated issues: taking ownership of significant maintenance problems and complex resident complaints, driving them to a conclusion
- Driving continuous improvement: using KPIs, audits, site walkarounds and root-cause analysis to raise standards and cut costs
- Controlling workforce and costs: overseeing rotas, cover, overtime and expenses, and planning for peak and quiet periods
- Delivering great customer experience: using resident feedback and complaint trends to improve service
- Providing senior cover: acting as the escalation point for emergencies and out-of-hours incidents, stepping in personally when needed
- Leading change: implementing new systems, processes and ways of working across multiple sites
About you:
- Proven senior operations experience, ideally in multisite student accommodation, multisite hotels or multisite property management, including experience with mobilising new sites
- Commercial strategy and acumen around growing key metrics around occupancy rates, rebook rates and customer reviews
- Strong knowledge of housing legislation and licensing
- A hands-on, accountable leader who solves problems rather than passing them up
- Passionate about developing and coaching teams to deliver outstanding levels of service
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Head of Operations in Leicester employer: DiSRUPT Recruitment & Search | B Corp
Join a remarkable family-run law firm where your expertise as a Financial Controller will be valued and impactful. With a supportive work culture that encourages professional growth and offers flexibility for hybrid working, you will have the opportunity to lead a dedicated team while driving process efficiencies in a collaborative environment. This role not only allows you to leverage your legal accounting knowledge but also empowers you to make meaningful contributions to the firm's success.
Contact Details:
DiSRUPT Recruitment & Search | B Corp Recruitment Team
