At a Glance
- Tasks: Lead and enhance customer experience in a fast-paced insurtech start-up.
- Company: Join a dynamic B Corp insurtech scaling rapidly.
- Benefits: Remote work flexibility, competitive salary, and growth opportunities.
- Other info: Opportunity to build and lead a team in an exciting environment.
- Why this job: Be a key player in shaping customer service as the business scales.
- Qualifications: Experience in start-ups or customer-related industries is essential.
The predicted salary is between 31500 - 38500 £ per year.
DiSRUPT Recruitment & Search | B Corp is a growth start‑up insurtech scaling rapidly and is sourcing an experienced Customer Service / Customer Experience Manager to join this dynamic team.
This role will require you to have the full indefinite right to work in the UK and remain in the UK. The position is predominantly remote, but you will need to attend meetings in London, so any applicant must live commutable to London.
We are looking for someone with experience in a start‑up or tech innovation business as well as Insurance, Fintech or Customer‑related industries. This is a key role working within an exciting growth business. You will build a team over time but will need to be a hands-on “doer” to start with and then will use managerial and leadership skills as the business and team grow.
Looking for someone who is bigger than this initial role so you are able to manage and deliver the service and customer support and experience needed as the business scales at pace. Previous experience in insurtech would be desirable but not essential.
Get in touch for more information.
- Seniority level: Mid‑Senior level
- Employment type: Full‑time
- Job function: Customer Service
- Industries: Insurance, Fintech, and Technology, Information and Media
- Location: London, England, United Kingdom
Customer Experience Manager employer: DiSRUPT Recruitment & Search | B Corp
DiSRUPT Recruitment & Search is an exceptional employer that prioritises a culture of safety, compliance, and community engagement in the heart of Reading. With a commitment to employee growth and development, we offer comprehensive training and support, ensuring our Block Managers thrive in their roles while making a meaningful impact on residents' lives. Join us for a rewarding career where your contributions are valued and recognised in a dynamic, B Corp environment.
Contact Details:
DiSRUPT Recruitment & Search | B Corp Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at DiSRUPT Recruitment & Search | B Corp. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like DiSRUPT Recruitment & Search | B Corp before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to DiSRUPT Recruitment & Search | B Corp:Your cover letter is your chance to shine! Tell us why you want to work at DiSRUPT Recruitment & Search | B Corp specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at DiSRUPT Recruitment & Search | B Corp!
How to prepare for a job interview at DiSRUPT Recruitment & Search | B Corp
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
