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- Tasks: Manage tenancy files and ensure a smooth move-in process for new tenants.
- Company: Join a fast-growing provider of high-quality rental homes in the UK.
- Benefits: Enjoy a competitive salary and the chance to work in a dynamic environment.
- Why this job: Be a key player in enhancing tenant experiences and ensuring high occupancy rates.
- Qualifications: Experience in lettings or customer service is preferred; strong organisational skills are essential.
- Other info: Opportunity to collaborate with a supportive team and develop your career in property management.
The predicted salary is between 21600 - 37800 £ per year.
Location – Reading
Salary - £27k
Our client is a fast-growing provider of high-quality, professionally managed rental homes in the UK. As a Tenancy Progression Coordinator, you'll play a critical role in ensuring a smooth, customer-focused journey from reservation to move-in for new tenants. You will be responsible for managing the administration of new and renewing tenancies, reducing void periods, and maintaining high occupancy rates and up-to-date tenancy records. You’ll act as a key liaison between tenants, the lettings team, and internal stakeholders to ensure all processes are handled efficiently and compliantly.
Key Responsibilities
- Administer tenancy files from reservation through to move-in, ensuring all deadlines are met.
- Oversee tenancy renewals, communicating clearly with tenants on renewal options and timelines.
- Coordinate the referencing process, ensuring timely follow-ups and the receipt of satisfactory references.
- Act as the main point of contact for applicants during the referencing and pre-tenancy phase.
- Draft and issue tenancy agreements, process upfront payments, and set up Direct Debits for rent collection.
- Maintain and update the tenancy progression database, ensuring accurate and real-time file status tracking.
- Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms.
- Prepare and send lease renewal notices in accordance with company policies and legal requirements.
- Prepare and issue compliance documentation in accordance with legal and regulatory requirements.
- Monitor and manage the progression process to minimise void periods and maximise revenue.
- Provide exceptional customer service throughout the move-in process to ensure tenant satisfaction.
- Support the wider Lettings Team with ad hoc duties and collaborative goals.
What We're Looking For
- Previous experience in lettings, property management, or customer service roles preferred.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Proficiency in Microsoft Office suite and CRM software.
- Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals.
- Ability to work independently and collaboratively within a team environment.
- Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents.
- Flexibility to adapt to changing priorities and work under tight deadlines.
Tenancy Progression Coordinator employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Progression Coordinator
✨Tip Number 1
Familiarise yourself with the lettings process and landlord-tenant laws in the UK. Understanding the legalities around lease agreements and renewals will not only boost your confidence but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've managed multiple tasks or projects in previous roles. Being able to discuss specific instances where you successfully juggled priorities will highlight your suitability for the fast-paced environment at StudySmarter.
✨Tip Number 3
Brush up on your customer service skills, as this role heavily relies on providing exceptional service to tenants. Think of scenarios where you went above and beyond for a customer, and be ready to share these stories during your interview.
✨Tip Number 4
Network with professionals in the property management sector. Engaging with others in the field can provide valuable insights and potentially lead to referrals, making it easier for you to land the Tenancy Progression Coordinator position with us.
We think you need these skills to ace Tenancy Progression Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings, property management, or customer service. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proactive approach and how you can contribute to ensuring a smooth tenant journey from reservation to move-in.
Highlight Relevant Skills: Emphasise your proficiency in Microsoft Office and CRM software, as well as your knowledge of landlord-tenant laws. This will show that you are well-equipped for the responsibilities of the Tenancy Progression Coordinator.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Organisational Skills
As a Tenancy Progression Coordinator, you'll need to manage multiple tasks effectively. Be prepared to discuss specific examples from your past experiences where you successfully organised and prioritised tasks, especially in high-pressure situations.
✨Demonstrate Your Customer Service Expertise
Exceptional customer service is key in this role. Share stories that highlight your ability to handle tenant inquiries and resolve issues promptly. This will show your potential employer that you understand the importance of tenant satisfaction.
✨Familiarise Yourself with Relevant Laws
Knowledge of landlord-tenant laws is crucial. Brush up on relevant regulations and be ready to discuss how you've applied this knowledge in previous roles. This will demonstrate your preparedness for the responsibilities of the position.
✨Prepare Questions for the Interviewer
Engage with your interviewer by preparing thoughtful questions about the company and the role. This shows your genuine interest in the position and helps you assess if the company aligns with your career goals.
