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- Tasks: Manage tenancy files and ensure a smooth move-in process for new tenants.
- Company: Join a fast-growing provider of high-quality rental homes in the UK.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Why this job: Be a key player in enhancing tenant experiences and ensuring satisfaction.
- Qualifications: Experience in lettings or customer service, with strong organisational skills required.
- Other info: Work in a dynamic team environment with a focus on collaboration.
The predicted salary is between 21600 - 37800 £ per year.
Our client is a fast-growing provider of high-quality, professionally managed rental homes in the UK. As a Tenancy Progression Coordinator, you'll play a critical role in ensuring a smooth, customer-focused journey from reservation to move-in for new tenants. You will be responsible for managing the administration of new and renewing tenancies, reducing void periods, and maintaining high occupancy rates and up-to-date tenancy records. You’ll act as a key liaison between tenants, the lettings team, and internal stakeholders to ensure all processes are handled efficiently and compliantly.
Key Responsibilities
- Administer tenancy files from reservation through to move-in, ensuring all deadlines are met.
- Oversee tenancy renewals, communicating clearly with tenants on renewal options and timelines.
- Coordinate the referencing process, ensuring timely follow-ups and the receipt of satisfactory references.
- Act as the main point of contact for applicants during the referencing and pre-tenancy phase.
- Draft and issue tenancy agreements, process upfront payments, and set up Direct Debits for rent collection.
- Maintain and update the tenancy progression database, ensuring accurate and real-time file status tracking.
- Proactively engage with tenants nearing the end of their lease agreements to discuss renewal options and negotiate terms.
- Prepare and send lease renewal notices in accordance with company policies and legal requirements.
- Prepare and issue compliance documentation in accordance with legal and regulatory requirements.
- Monitor and manage the progression process to minimise void periods and maximise revenue.
- Provide exceptional customer service throughout the move-in process to ensure tenant satisfaction.
- Support the wider Lettings Team with ad hoc duties and collaborative goals.
What We're Looking For
- Previous experience in lettings, property management, or customer service roles preferred.
- Excellent organisational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively.
- Proficiency in Microsoft Office suite and CRM software.
- Knowledge of landlord-tenant laws and regulations, particularly related to lease agreements and renewals.
- Ability to work independently and collaboratively within a team environment.
- Proactive and solution-oriented mindset, with a commitment to delivering exceptional service to residents.
- Flexibility to adapt to changing priorities and work under tight deadlines.
Tenancy Progression Coordinator employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Progression Coordinator
✨Tip Number 1
Familiarise yourself with the latest landlord-tenant laws and regulations in the UK. This knowledge will not only help you stand out during interviews but also demonstrate your commitment to compliance and exceptional service.
✨Tip Number 2
Showcase your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in previous roles. Being able to discuss specific instances where you maintained high attention to detail will impress potential employers.
✨Tip Number 3
Highlight your customer service experience by sharing stories that illustrate your ability to resolve issues and ensure tenant satisfaction. This role is all about providing a smooth journey for tenants, so demonstrating your people skills is key.
✨Tip Number 4
Research the company’s values and culture before your interview. Understanding their approach to tenancy progression and customer service will allow you to tailor your responses and show that you're a great fit for their team.
We think you need these skills to ace Tenancy Progression Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in lettings, property management, or customer service. Use specific examples that demonstrate your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proactive approach and how you can contribute to reducing void periods and enhancing tenant satisfaction.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Office and CRM software. Also, mention any knowledge you have of landlord-tenant laws and regulations, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for the Tenancy Progression Coordinator position.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Organisational Skills
As a Tenancy Progression Coordinator, you'll need to juggle multiple tasks. Be prepared to discuss specific examples from your past experiences where you successfully managed several responsibilities at once, highlighting your attention to detail and organisational prowess.
✨Demonstrate Customer Service Excellence
This role is all about providing exceptional service to tenants. Think of instances where you've gone above and beyond for customers in previous roles. Share these stories to illustrate your commitment to tenant satisfaction and your proactive approach to problem-solving.
✨Familiarise Yourself with Relevant Laws
Knowledge of landlord-tenant laws is crucial. Brush up on key regulations related to lease agreements and renewals before the interview. Being able to discuss these confidently will show that you're well-prepared and understand the legal landscape of the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
