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- Tasks: Lead and manage operations across multiple workspace locations in London.
- Company: Join a fast-growing property business focused on service excellence.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a team that values exceptional client experiences and innovation.
- Qualifications: 5+ years in senior management, ideally in property or hospitality sectors.
- Other info: This role involves daily site visits across the West End and City.
The predicted salary is between 54000 - 84000 £ per year.
We are currently hiring for an Operations Director in London, working for a fast growing property business. In this role you’ll be responsible for ensuring the flex workspace properties in London are all working efficiently, effectively, profitably and with a team that are focused on delivering real service excellence.
You will need to be a strong leader with a background in multi-site operations and with a proven track record in delivering world-class customer experience, together with bringing very strong commercial experience to support income generation, customer renewals, event income, increased footfall and slick operational efficiencies.
The role:
- Lead, develop, and manage management teams across multiple workspace locations, ensuring the company standards in respect of building readiness, client experience, and commercial performance.
- London based role, visiting sites across West End and the City each day.
- Work closely with the wider stakeholders teams Sales, Technology, CX, and HR to ensure key deliverables are met on time and within budget.
- Drive occupancy, client retention, and workstation sales, through the delivery of truly exceptional client experiences.
- Own the regular forecasting processes with your teams and take accountability for the accuracy of the information.
- Actively drive new and existing business opportunities, working closely with the Sales Team to maximise revenue streams.
- Ensure teams are skilled in client viewings, and that there is a well understood discipline of recording all client interactions in Salesforce.
- Stay abreast of competitor activity, making commercial, service, and amenity-based recommendations to maintain a competitive advantage.
- Own and deliver against the ancillary revenue targets across products such as License Fees, Meeting Rooms, Co-Working Memberships, Virtual Offices, and IT services.
Skills & Experience Required:
- A proven experience of at least 5 years in a senior management role in a fast-paced, multi-site, operational business with a clear focus on delivering outstanding customer experience, ideally from Property or Hospitality based industries.
- Extensive experience managing, coaching, and developing teams in client facing service led environments.
- Strong stakeholder and project management skills.
- Highly organised, with the ability to manage shifting priorities effectively.
- Strong commercial awareness and willingness to challenge the status quo.
- Influencing and negotiation skills to drive business performance and revenue growth.
- Ambitious and driven, with a hunger for success.
Director of Operations employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Operations
✨Tip Number 1
Network with professionals in the property and hospitality sectors. Attend industry events, webinars, or local meetups to connect with potential colleagues or mentors who can provide insights into the role and company culture.
✨Tip Number 2
Research the latest trends in flexible workspace management and customer experience. Being knowledgeable about current market dynamics will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led multi-site operations in the past. Highlight your achievements in driving occupancy rates and enhancing client experiences to showcase your suitability for the position.
✨Tip Number 4
Familiarise yourself with Salesforce and other relevant tools that are commonly used in the industry. Showing that you have a good understanding of these systems can give you an edge over other candidates.
We think you need these skills to ace Director of Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in multi-site operations and customer service excellence. Use specific examples that demonstrate your leadership skills and commercial awareness, particularly in property or hospitality sectors.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your background aligns with their needs, focusing on your ability to drive occupancy and client retention through exceptional service.
Showcase Relevant Achievements: Include quantifiable achievements in your application, such as revenue growth percentages, successful team management experiences, or improvements in customer satisfaction scores. This will help illustrate your impact in previous roles.
Research the Company: Familiarise yourself with the company's values, mission, and recent developments in the property market. This knowledge will allow you to tailor your application and demonstrate your genuine interest in contributing to their success.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Leadership Skills
As a Director of Operations, strong leadership is key. Be prepared to discuss your experience in managing teams across multiple locations and how you've successfully developed talent in previous roles.
✨Demonstrate Commercial Acumen
Highlight your understanding of revenue generation and client retention strategies. Prepare examples of how you've driven occupancy rates and maximised revenue streams in past positions.
✨Prepare for Stakeholder Engagement
This role requires collaboration with various teams. Be ready to discuss how you've effectively worked with sales, technology, and HR teams to achieve common goals and deliver results.
✨Stay Informed About Competitors
Research the company’s competitors and be prepared to discuss their strengths and weaknesses. Offer insights on how you would maintain a competitive advantage through service and amenity enhancements.
