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- Tasks: Provide first-line technical support for hardware and software issues.
- Company: Join a global organisation known for its customer-focused approach.
- Benefits: Enjoy hybrid working options after training and a collaborative team environment.
- Why this job: Be part of a dynamic team that values quality and continuous improvement.
- Qualifications: Fluency in German and English, with a solid understanding of PC systems required.
- Other info: Previous customer support experience is preferred; strong problem-solving skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading. This will be office based during probation/training, with the option to then work 3 days a week in the office and 2 days from home.
In this role, you will be the first point of contact for diagnosing and resolving technical issues related to diagnostic equipment, laptops, tablets, and associated software. You will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered!
Key Responsibilities:- Provide technical support for hardware and software issues
- Troubleshoot using diagnostic decision trees
- Communicate with dealers and suppliers to resolve faults efficiently
- Manage warranty collections and replacement equipment
- Work collaboratively with internal teams to maintain service standards
- Fluency in German and English (verbal and written)
- Solid understanding of PC systems and networking
- A keen interest in IT/systems
- Strong communication and problem-solving skills
- Previous customer support or call centre experience
This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration, and continuous improvement. If you're ready to bring your skills to a fast-paced support environment, we’d love to hear from you.
Customer Support Specialist - Training employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist - Training
✨Tip Number 1
Brush up on your technical knowledge! Since this role involves troubleshooting hardware and software issues, make sure you're familiar with common diagnostic equipment and PC systems. Being able to speak confidently about these topics during your interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Practice your communication skills in both German and English. As you'll be dealing with customers and suppliers, being able to convey technical information clearly and effectively is crucial. Consider role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Familiarise yourself with the company’s products and services. Understanding what the organisation offers will help you answer questions more effectively and demonstrate your genuine interest in the role. Check out their website and any available resources to get a good grasp of their offerings.
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your previous experience where you've successfully resolved customer issues or technical problems. Be ready to discuss these during your interview to illustrate your capability in handling similar situations in this role.
We think you need these skills to ace Customer Support Specialist - Training
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise your fluency in German and English, as well as any previous roles that involved IT or systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to communicate effectively with customers.
Highlight Relevant Skills: In your application, clearly outline your understanding of PC systems and networking. Include any certifications or training that demonstrate your technical knowledge and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of PC systems, networking, and the specific diagnostic equipment mentioned in the job description. Being able to discuss these topics confidently will show your technical competence.
✨Demonstrate Your Language Skills
Since fluency in German and English is crucial for this role, be prepared to switch between the two languages during the interview. Practising common technical phrases in both languages can help you feel more comfortable.
✨Showcase Customer Service Experience
Prepare examples from your previous customer support or call centre experience that highlight your problem-solving skills and ability to communicate effectively with customers. This will demonstrate your fit for the role.
✨Ask Insightful Questions
At the end of the interview, ask questions about the team dynamics, training processes, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
