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- Tasks: Provide first-line technical support for hardware and software issues.
- Company: Join a global organisation known for its customer-focused approach.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: Fluency in German and English, with a passion for IT and strong communication skills.
- Other info: Office-based during training, then flexible work arrangements available.
The predicted salary is between 30000 - 42000 £ per year.
We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading. This will be office based during probation/training, with the option to then work 3 days a week in the office and 2 days from home.
In this role, you will be the first point of contact for diagnosing and resolving technical issues related to diagnostic equipment, laptops, tablets, and associated software. You will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered!
Key Responsibilities:- Provide technical support for hardware and software issues
- Troubleshoot using diagnostic decision trees
- Communicate with dealers and suppliers to resolve faults efficiently
- Manage warranty collections and replacement equipment
- Work collaboratively with internal teams to maintain service standards
- Fluency in German and English (verbal and written)
- Solid understanding of PC systems and networking
- A keen interest in IT/systems
- Strong communication and problem-solving skills
- Previous customer support or call centre experience
This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration, and continuous improvement. If you're ready to bring your skills to a fast-paced support environment, we’d love to hear from you.
Customer Support Specialist (Permanent) employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (Permanent)
✨Tip Number 1
Brush up on your technical knowledge! Since this role involves diagnosing and resolving issues with diagnostic equipment and software, make sure you're familiar with common problems and solutions related to PCs and networking. This will help you stand out during the interview.
✨Tip Number 2
Practice your communication skills in both German and English. As you'll be dealing with customers and suppliers, being able to clearly explain technical issues and solutions in both languages is crucial. Consider role-playing scenarios with a friend to build your confidence.
✨Tip Number 3
Familiarise yourself with the company’s products and services. Understanding what the organisation offers will not only help you answer questions more effectively but also demonstrate your genuine interest in the role and the company during your interview.
✨Tip Number 4
Showcase your problem-solving abilities. Think of examples from your previous experience where you've successfully resolved customer issues or improved processes. Be ready to discuss these during your interview to highlight your suitability for the role.
We think you need these skills to ace Customer Support Specialist (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise your fluency in German and English, as well as any previous roles that involved IT or systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to communicate effectively with customers.
Highlight Relevant Skills: In your application, clearly outline your understanding of PC systems and networking. Include any certifications or training that demonstrate your technical knowledge and problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer support role.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of PC systems, networking, and the specific diagnostic equipment mentioned in the job description. Being able to discuss technical issues confidently will impress your interviewers.
✨Showcase Your Language Skills
Since fluency in German and English is crucial for this role, be prepared to demonstrate your language skills during the interview. You might be asked to switch between languages or answer questions in both, so practice beforehand.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you'll need to troubleshoot technical issues. Think through common problems and how you would resolve them, as this will showcase your problem-solving abilities and customer support experience.
✨Emphasise Customer Service Experience
Highlight any previous customer support or call centre experience you have. Share specific examples of how you've provided exceptional service, resolved conflicts, or improved customer satisfaction, as this aligns with the company's focus on quality and collaboration.
