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- Tasks: Provide first-line technical support for hardware and software issues.
- Company: Join a global organisation known for its customer-focused approach.
- Benefits: Enjoy hybrid working options with 3 days in the office and 2 days remote.
- Why this job: Be part of a collaborative team that values quality and continuous improvement.
- Qualifications: Fluency in German and English, plus a solid understanding of PC systems.
- Other info: Ideal for those passionate about IT and customer service.
The predicted salary is between 30000 - 42000 £ per year.
We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading. This will be office based during probation/training, with the option to then work 3 days a week in the office and 2 days from home.
In this role, you will be the first point of contact for diagnosing and resolving technical issues related to diagnostic equipment, laptops, tablets, and associated software. You will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered!
Key Responsibilities:- Provide technical support for hardware and software issues
- Troubleshoot using diagnostic decision trees
- Communicate with dealers and suppliers to resolve faults efficiently
- Manage warranty collections and replacement equipment
- Work collaboratively with internal teams to maintain service standards
- Fluency in German and English (verbal and written)
- Solid understanding of PC systems and networking
- A keen interest in IT/systems
- Strong communication and problem-solving skills
- Previous customer support or call centre experience
This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration, and continuous improvement. If you're ready to bring your skills to a fast-paced support environment, we’d love to hear from you.
Customer Support Specialist employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Brush up on your technical knowledge! Since this role involves troubleshooting hardware and software issues, make sure you're familiar with common diagnostic equipment and PC systems. Being able to speak confidently about these topics during your interview will show that you're prepared and knowledgeable.
✨Tip Number 2
Practice your language skills! As a German-speaking Technical Support Specialist, you'll need to communicate effectively in both German and English. Try engaging in conversations or role-playing scenarios with friends or family to enhance your fluency and confidence in both languages.
✨Tip Number 3
Familiarise yourself with customer service best practices. Since this role emphasises exceptional customer service, think about examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your commitment to quality service.
✨Tip Number 4
Research the company culture and values. Understanding the organisation's focus on collaboration and continuous improvement can help you align your answers during the interview. Show that you’re not just looking for any job, but that you genuinely want to be part of their team and contribute to their goals.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise your fluency in German and English, as well as any previous roles that involved IT or systems.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as your problem-solving abilities and experience with diagnostic equipment.
Showcase Technical Skills: Include any certifications or training related to IT systems, networking, or customer service. This will demonstrate your solid understanding of the technical aspects required for the role.
Prepare for Potential Questions: Think about common interview questions related to customer support and technical issues. Prepare examples from your past experiences that showcase your communication skills and ability to resolve problems effectively.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of PC systems, networking, and the specific diagnostic equipment mentioned in the job description. Being able to discuss technical issues confidently will impress your interviewers.
✨Showcase Your Language Skills
Since fluency in German and English is crucial for this role, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or explain technical concepts in both languages.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios where you'll need to troubleshoot technical issues. Practise using diagnostic decision trees and think through how you would approach resolving common problems.
✨Emphasise Customer Service Experience
Highlight any previous customer support or call centre experience you have. Share specific examples of how you've provided exceptional service and resolved customer issues effectively.
