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- Tasks: Provide first-line technical support for hardware and software issues.
- Company: Join a global organisation known for its customer-focused approach.
- Benefits: Enjoy hybrid working options and a supportive team environment.
- Why this job: Be part of a dynamic team that values collaboration and continuous improvement.
- Qualifications: Fluency in German and English, with a solid understanding of PC systems.
- Other info: Previous customer support experience is preferred but not essential.
The predicted salary is between 30000 - 42000 £ per year.
We are currently hiring a German-speaking 1st Line Technical Support Specialist to join a global organisation’s team based in Reading. This will be office based during probation/training, with the option to then work 3 days a week in the office and 2 days from home.
In this role, you will be the first point of contact for diagnosing and resolving technical issues related to diagnostic equipment, laptops, tablets, and associated software. You will also coordinate with suppliers, manage loan equipment logistics, and ensure an exceptional level of customer service is consistently delivered!
Key Responsibilities:- Provide technical support for hardware and software issues
- Troubleshoot using diagnostic decision trees
- Communicate with dealers and suppliers to resolve faults efficiently
- Manage warranty collections and replacement equipment
- Work collaboratively with internal teams to maintain service standards
- Fluency in German and English (verbal and written)
- Solid understanding of PC systems and networking
- A keen interest in IT/systems
- Strong communication and problem-solving skills
- Previous customer support or call centre experience
This is a great opportunity to join a well-established, customer-focused team with a strong emphasis on quality, collaboration, and continuous improvement. If you're ready to bring your skills to a fast-paced support environment, we’d love to hear from you.
Customer Support Specialist employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with common technical issues related to diagnostic equipment and software. Being able to discuss these topics confidently during your interview will show that you have a genuine interest in the role and understand the challenges faced by customers.
✨Tip Number 2
Brush up on your German and English communication skills, especially in a technical context. Practising how to explain complex issues simply can set you apart, as clear communication is key in customer support roles.
✨Tip Number 3
Research the company’s products and services thoroughly. Understanding what they offer will help you answer questions more effectively and demonstrate your enthusiasm for being part of their team.
✨Tip Number 4
Prepare examples from your previous experience where you've successfully resolved customer issues or worked collaboratively in a team. This will showcase your problem-solving skills and ability to maintain high service standards, which are crucial for this role.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and technical troubleshooting. Emphasise your fluency in German and English, as well as any previous roles that involved IT or systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved technical issues in the past and your ability to communicate effectively with customers.
Highlight Relevant Skills: In your application, clearly outline your skills related to PC systems, networking, and problem-solving. Use keywords from the job description to demonstrate that you meet the requirements they are looking for.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer support role.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Brush Up on Technical Knowledge
Make sure you have a solid understanding of PC systems, networking, and the specific diagnostic equipment mentioned in the job description. Being able to discuss these topics confidently will show your technical competence.
✨Demonstrate Language Proficiency
Since fluency in German and English is crucial, practice speaking about technical issues in both languages. Prepare to answer questions in German to showcase your language skills effectively.
✨Showcase Customer Service Experience
Be ready to share examples from your previous customer support roles. Highlight situations where you successfully resolved issues or improved customer satisfaction, as this aligns with the company's focus on exceptional service.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that require you to troubleshoot a technical issue. Practise using diagnostic decision trees and think through how you would approach resolving common problems to demonstrate your problem-solving skills.
