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- Tasks: Lead defect management and customer care for new-build homes.
- Company: Join a rapidly expanding operator in the private rented sector.
- Benefits: Enjoy a competitive salary and be part of a values-led business.
- Why this job: Make a real impact in a collaborative, fast-paced environment.
- Qualifications: Experience in construction or customer service is essential.
- Other info: This role offers a unique chance to grow with the company.
The predicted salary is between 40000 - 66000 £ per year.
An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced customer care / Aftercare Manager to lead defect management and customer care across a growing portfolio of high-quality, new-build single-family homes.
You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.
Key Responsibilities:- Oversee defect management processes across multiple developments
- Coordinate with contractors, consultants, and internal property teams
- Conduct site visits to investigate and resolve reported defects
- Track performance and maintain high aftercare standards
- Report regularly to leadership and investors
- Proven experience in a developer or customer service environment within construction
- Strong technical understanding of build processes
- Excellent communication and organisational skills
- Ability to manage multiple stakeholders and deadlines
This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.
Customer Care Executive employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with the specific aftercare processes in the construction industry. Understanding how defect management works and the typical challenges faced can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the property and construction sectors. Attend industry events or join relevant online forums to connect with others who might provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with managing multiple stakeholders. Think of specific examples where you've successfully coordinated between different teams or clients, as this is crucial for the role.
✨Tip Number 4
Research the company’s values and recent projects. Being able to articulate how your personal values align with theirs and showing knowledge of their work will demonstrate your genuine interest in the position.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and defect management within the construction sector. Use specific examples that demonstrate your technical understanding and ability to manage multiple stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality customer experiences. Mention how your previous roles have prepared you for overseeing defect management processes and working collaboratively with various teams.
Highlight Key Skills: In your application, emphasise your excellent communication and organisational skills. Provide examples of how you've successfully coordinated with contractors and consultants in past roles to resolve issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a customer care role.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Experience
Be prepared to discuss your previous roles in customer care or construction. Highlight specific examples where you successfully managed defect processes or improved customer satisfaction.
✨Demonstrate Technical Knowledge
Since the role requires a strong understanding of build processes, brush up on relevant technical terms and concepts. Be ready to explain how your knowledge can contribute to effective defect management.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, such as resolving a major defect issue or managing multiple stakeholders. Practise your responses to demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company's approach to customer care or their growth plans. This shows your genuine interest in the role and the organisation.
