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For Companies At a Glance
- Tasks: Lead defect management and customer care for new-build homes.
- Company: Join a rapidly expanding operator in the private rented sector.
- Benefits: Enjoy competitive salary and the chance to shape customer experiences.
- Why this job: Be part of a values-led business during an exciting growth phase.
- Qualifications: Experience in construction or customer service is essential.
- Other info: Collaborative, fast-paced environment with opportunities for personal growth.
The predicted salary is between 42000 - 77000 £ per year.
An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced customer care / Aftercare Manager to lead defect management and customer care across a growing portfolio of high-quality, new-build single-family homes. You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.
Key Responsibilities:
- Oversee defect management processes across multiple developments
- Coordinate with contractors, consultants, and internal property teams
- Conduct site visits to investigate and resolve reported defects
- Track performance and maintain high aftercare standards
- Report regularly to leadership and investors
What You’ll Bring:
- Proven experience in a developer or customer service environment within construction
- Strong technical understanding of build processes
- Excellent communication and organisational skills
- Ability to manage multiple stakeholders and deadlines
This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.
Customer Care Executive employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with the private rented sector (PRS) and current trends in customer care within construction. Understanding the specific challenges and expectations in this field will help you stand out during discussions.
✨Tip Number 2
Network with professionals in the construction and property management sectors. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 3
Prepare to discuss your experience with defect management and customer service in detail. Be ready to share specific examples of how you've successfully resolved issues and improved customer satisfaction in previous roles.
✨Tip Number 4
Research StudySmarter and our values, as well as the company culture. Being able to articulate how your personal values align with ours can make a strong impression during interviews.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and defect management within the construction sector. Use specific examples that demonstrate your technical understanding and ability to manage multiple stakeholders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering high-quality customer experiences. Mention your previous roles and how they align with the responsibilities of the Customer Care Executive position.
Highlight Key Skills: In your application, emphasise your excellent communication and organisational skills. Provide examples of how you've successfully coordinated with contractors and internal teams in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in this role.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Experience
Be prepared to discuss your previous roles in customer care or construction. Highlight specific examples where you successfully managed defect processes or improved customer satisfaction.
✨Demonstrate Technical Knowledge
Since the role requires a strong technical understanding of build processes, brush up on relevant terminology and concepts. Be ready to explain how your knowledge can benefit the company’s aftercare journey.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to coordinate with multiple stakeholders or resolve conflicts, and be ready to share how you handled them.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's growth and values. Inquire about their approach to customer care and how they measure success in aftercare management.
