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For Companies At a Glance
- Tasks: Lead city-wide operations, mentor teams, and ensure top-notch client satisfaction.
- Company: Join a dynamic company focused on client experience and operational excellence.
- Benefits: Enjoy competitive pay, professional development opportunities, and a vibrant work culture.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Experience in multi-site operations and strong team management skills are essential.
- Other info: Ideal for ambitious individuals looking to grow in the serviced office sector.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
City Manager – Client Experience & Operations
We're looking for a driven, people-focused leader to take ownership of our city-wide centre operations. In this role, you'll manage and mentor Client Experience Managers across multiple locations, ensuring high performance, top-tier client satisfaction, and strong commercial outcomes.
You’ll be the force behind operational excellence – balancing strategic business planning with day-to-day leadership. From staff development and client retention to financial targets and local marketing, your impact will be felt across the board.
The Role:
- Lead and support centre teams to achieve performance goals
- Coach, develop and engage Client Experience Managers
- Ensure staffing, training, and operational coverage across buildings
- Drive retention, renewals, and new sales alongside commercial functions
- Maintain exceptional customer experience throughout all centres
- Oversee client transitions and ensure seamless move-ins/move-outs
- Identify new revenue opportunities and strengthen our market position
- Audit operations and support continuous improvement
Qualifications & Experience Required:
Essential:
- Extensive track record in a fast-paced, multi-site operational or service-led business where client experience is key
- Proven ability to manage, coach, and develop teams to achieve business goals
- Strong relationship-building and stakeholder management skills
- Highly organised, adaptable, and comfortable with shifting priorities
- Commercially aware with the confidence to challenge the status quo
Desirable:
- Experience in the serviced office or flexible workspace sector
- Working knowledge of Salesforce
- Proven ability to self-generate leads and build a strong sales pipeline
- Background in facilities and operations management
- Recognised qualifications in leadership, operations, or sales
- A driven and ambitious mindset with a passion for success
Area General Manager employer: DiSRUPT Recruitment Agency | B Corp
Contact Detail:
DiSRUPT Recruitment Agency | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area General Manager
✨Tip Number 1
Familiarise yourself with the serviced office and flexible workspace sector. Understanding the nuances of this industry will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide valuable insights into the company culture and expectations, which can be a game-changer during your interview.
✨Tip Number 3
Prepare specific examples of how you've successfully managed teams and improved client experiences in previous roles. Tailoring your stories to reflect the responsibilities outlined in the job description will showcase your suitability for the position.
✨Tip Number 4
Stay updated on the latest trends in client experience and operational excellence. Being able to discuss recent developments or innovative strategies during your interview will highlight your proactive approach and commitment to continuous improvement.
We think you need these skills to ace Area General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing multi-site operations and client-focused roles. Use specific examples that demonstrate your ability to lead teams and achieve performance goals.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client experience and operational excellence. Mention how your background aligns with the job requirements and how you can contribute to the company's success.
Highlight Relevant Achievements: When detailing your work history, focus on achievements that showcase your leadership skills, such as improving client satisfaction scores or driving revenue growth. Quantify your successes where possible.
Showcase Your Soft Skills: Emphasise your relationship-building and stakeholder management skills. Provide examples of how you've successfully coached and developed teams, as well as how you've adapted to changing priorities in previous roles.
How to prepare for a job interview at DiSRUPT Recruitment Agency | B Corp
✨Showcase Your Leadership Skills
As an Area General Manager, you'll be expected to lead and mentor teams. Prepare examples of how you've successfully managed and developed teams in the past, focusing on your coaching techniques and the outcomes achieved.
✨Demonstrate Client-Centric Thinking
Client experience is key in this role. Be ready to discuss specific strategies you've implemented to enhance client satisfaction and retention, and how these strategies have positively impacted business performance.
✨Highlight Your Operational Excellence
This position requires a strong focus on operational efficiency. Prepare to talk about your experience in managing multi-site operations, including any challenges you've faced and how you overcame them to ensure smooth operations.
✨Prepare for Commercial Discussions
Understanding commercial outcomes is crucial. Brush up on your knowledge of financial targets and revenue generation strategies. Be prepared to discuss how you've identified new revenue opportunities in previous roles.
