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- Tasks: Lead a dynamic team in managing customer orders and resolving queries.
- Company: Join Disrupt Agency, a purpose-driven B-Corp in the automotive sector.
- Benefits: Enjoy flexible working options after probation and a supportive team environment.
- Why this job: Be part of a critical role that drives customer satisfaction and service excellence.
- Qualifications: 3+ years in customer support, intermediate Excel skills, and team leadership experience required.
- Other info: Opportunity for hybrid work after probation; immediate response for applications.
The predicted salary is between 36000 - 60000 £ per year.
Disrupt Agency are a purpose driven B-Corp and we have an exciting new role available for a logistics/Distribution team leader/Supervisor working for a global leading automotive business based in Reading. The Logistics/Distribution Team Leader will be leading and hands-on in a busy team that manages large volumes of Orders, Customer enquiries and the timely delivery of automotive equipment and tools to automotive dealerships across Europe.
This role will work in a time sensitive, high quality service delivery and customer support function that is critical to customer success so is a key role within the team. You will need to be familiar with analysing large customer data sets, data analysis and data driven decision making to recognise trends, create improvements, rectify issues and fix bottlenecks/errors in processes as well as understand stock levels to meet service delivery requirements.
You will lead a team of 3 direct reports and support them to deliver an exceptional service to customers. You will step in and take the lead to resolve customer (dealership) issues, queries or errors as well as provide advice and support to ensure stocks are maintained/improved and orders are fulfilled to ensure customer satisfaction.
Day to day duties will be office based mainly with some flexibility after probation for some hybrid working however this will require flexibility to meet the Team, Customer and Business needs; support/lead the teams, analyse customer data/trends, resolve issues/drive improvements with internal processes, external clients/automotive dealerships (Europe wide), EU warehouses and distribution/logistics services.
Essential Skills for the Team Leader Customer Support role (Logistics/Distribution/Data)
- At least 3 years in a customer support/service/success role
- Intermediate Excel and familiar with customer data analysis/insight to aid decision making and drive service and customer satisfaction improvements.
- Team leader/supervisor experience
- Knowledge/experience within Automotive (Desirable)
- Knowledge experience of either logistics/distribution, import/export, warehousing (Essential)
Please apply for an immediate response.
Team Leader Customer Support & Distribution employer: DiSRUPT Agency
Contact Detail:
DiSRUPT Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader Customer Support & Distribution
✨Tip Number 1
Familiarise yourself with the automotive industry and logistics processes. Understanding the specific challenges and trends in this sector will help you stand out during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your data analysis skills, especially in Excel. Being able to showcase your ability to analyse customer data and make data-driven decisions will be crucial in this role, so consider doing some online courses or tutorials to enhance your skills.
✨Tip Number 3
Prepare examples of how you've successfully led a team in a customer support environment. Think about specific situations where you resolved issues or improved processes, as these anecdotes will illustrate your leadership capabilities.
✨Tip Number 4
Network with professionals in the logistics and automotive sectors. Engaging with industry contacts can provide valuable insights and potentially lead to referrals, which can significantly boost your chances of landing the job.
We think you need these skills to ace Team Leader Customer Support & Distribution
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer support and logistics. Emphasise any leadership roles you've held and your familiarity with data analysis, as these are crucial for the Team Leader position.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the automotive industry and how your skills align with the role. Mention specific examples of how you've improved processes or resolved customer issues in previous positions.
Highlight Relevant Skills: Clearly outline your intermediate Excel skills and any experience you have with data-driven decision making. This will demonstrate your ability to analyse customer data and drive improvements effectively.
Showcase Leadership Experience: Detail your experience leading teams, especially in high-pressure environments. Provide examples of how you've supported team members and contributed to exceptional customer service outcomes.
How to prepare for a job interview at DiSRUPT Agency
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated your team and resolved conflicts.
✨Highlight Your Data Analysis Experience
Since the role involves analysing large customer data sets, be ready to discuss your experience with data analysis. Share specific instances where your insights led to improvements in service delivery or customer satisfaction.
✨Understand the Automotive Industry
Familiarise yourself with the automotive sector, especially logistics and distribution aspects. Being knowledgeable about industry trends and challenges will show your genuine interest and preparedness for the role.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of potential issues that could arise in customer support and how you would handle them, particularly in a high-pressure environment.
