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- Tasks: Lead a dynamic team managing rental enquiries and drive performance from first contact to booked viewings.
- Company: Join a growing property business with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career growth opportunities, and a vibrant team culture.
- Other info: Fast-paced environment where you can thrive and develop your leadership skills.
- Why this job: Make a real impact by shaping the customer journey and enhancing team performance.
- Qualifications: Experience in leading contact centre or telesales teams with a passion for driving results.
The predicted salary is between 30000 - 40000 £ per year.
This is a great opportunity to join a growing property business, looking for a hands-on Customer Contact Team Manager to lead their enquiries function across a national rental portfolio.
You’ll take ownership of a team handling all inbound and outbound rental enquiries, driving performance from first contact through to booked viewings. This is a fast-paced, sales-led environment where you’ll coach, motivate and develop your team, while staying close to the detail—monitoring live data, managing KPIs, and stepping in when needed to maintain service levels.
The role suits someone who thrives on performance, understands how to convert demand into viewings, and can build a high-energy, accountable team culture. You’ll also play a key role in improving processes, leveraging data, and shaping how technology and AI enhance the customer journey.
If you’ve led contact centre or telesales teams, enjoy driving results, and want to be part of a growing business, then please get in touch.
The role:
- Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries
- Oversee the full enquiry journey from initial contact through to booking viewings
- Monitor real-time performance against KPIs, including response times, volumes, and conversion rates
- Coach, train, and develop the team
Customer Contact Team Manager in Reading employer: DiSRUPT Agency
Contact Detail:
DiSRUPT Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Team Manager in Reading
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent achievements. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to managing teams and driving performance. Use the STAR method to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Customer Contact Team Manager in Reading
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and driving performance in a fast-paced environment. Share specific examples of your past experiences that relate to the job description.
Tailor Your CV: Make sure your CV is tailored to the Customer Contact Team Manager role. Highlight your experience with contact centres or telesales teams, and don’t forget to mention any achievements related to KPIs and team performance. We love seeing how you've made an impact in previous roles!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Use bullet points where possible to make it easy for us to see your key skills and experiences at a glance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our growing team!
How to prepare for a job interview at DiSRUPT Agency
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've previously monitored and improved metrics like response times and conversion rates. This shows you understand the importance of data in driving performance.
✨Showcase Your Leadership Style
Prepare examples that highlight your coaching and team development skills. Think about specific instances where you motivated a team or improved their performance. This will demonstrate your ability to build a high-energy, accountable culture.
✨Understand the Customer Journey
Familiarise yourself with the customer journey in a rental context. Be prepared to discuss how you would enhance this experience using technology and AI. Showing that you can leverage these tools will set you apart as a forward-thinking candidate.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, such as handling a difficult enquiry or managing underperformance. Practise your responses to these scenarios, focusing on your problem-solving skills and how you maintain service levels under pressure.