Job Description Digital Product Lead / Digital Product Manager (Energy /
Utilities)
UK Energy Supplier | Remote (UK-wide with UK travel fully
expensed)
12-Month Fixed-Term Contract with scope for additional 12 months
extension and longer term permanent
£45,000–£60,000 DOE
- Immediate Start Preferred Job Description We are looking for a Digital Product Lead to own and drive the introduction and management of a customer app and online portal on behalf of our client, a UK energy supplier. You will ensure the platform is delivered with the client's technology partner, on time and to quality, and that it is developed to meet the business case objectives. A key outcome of this role is to maximise customer take-up and active use of the app, and to ensure the product supports customer behaviour change to help minimise peak electricity consumption (e.g., through timely insights, prompts and nudges). You will set clear product outcomes, align stakeholders, and translate needs into a prioritised roadmap and backlog. You will act as the day-to-day product owner and delivery lead — partnering with the technology partner and internal teams across Customer Experience, IT, Business Intelligence and Marketing. Once go-live is achieved, you will continue to develop the product to ensure sustained value. Core Responsibilities Product leadership and stakeholder alignment
- Continually refine the product vision, outcomes and success measures (adoption, engagement, customer satisfaction, and peak-consumption reduction).
- Lead with the technology partner and internal stakeholders: scope, priorities, decision-making, risks/issues, and delivery status.
- Champion customer needs and behaviour change principles in design — ensuring journeys are simple, accessible and consistent across app and portal.
- Align new processes, roles, controls and service model impacts (contact centre, digital support, billing, complaints). Requirements, roadmap and delivery management
- Run discovery with customers and colleagues to identify priority journeys (onboarding, account view, usage insights, payments, support) and peak-related behaviours to influence.
- Translate needs into epics, user stories and acceptance criteria; maintain and prioritise the product backlog and release plan.
- Manage delivery with the technology partner: clarify requirements, agree sprint/release commitments, manage dependencies and ensure documentation and handover are complete.
- Ensure the platform supports behaviour change and peak reduction — e.g., usage visibility (near real-time where available), peak alerts, goal-setting, prompts, and tariff/incentive journeys as applicable.
- Partner with Marketing/Comms to build the adoption plan: propositions, onboarding, app-store readiness, campaigns, and measurement of funnel conversion. Quality, testing and cutover
- Own end-to-end quality across app and portal: functional, integration, performance and accessibility testing, with clear entry/exit criteria.
- Coordinate UAT with internal teams and the technology partner; ensure traceability from requirements to test cases, and run defect triage and prioritisation.
- Assure data, integrations and reporting (e.g., customer/account data, usage data where applicable, communications) including reconciliation and controls.
- Lead go-live readiness and launch (app-store releases, communications, support model, monitoring, hypercare). Adoption, change and continuous improvement
- Deliver adoption and change: onboarding journeys, in-app guidance, customer communications, colleague training, and an effective digital support and escalation model.
- Define and track KPIs (downloads/registrations, activation, MAU/DAU, self-serve rates, customer satisfaction, and peak-demand outcomes) and establish a regular performance cadence.
- Run post-launch optimisation using insights and experimentation between cohorts of customers to improve journeys and strengthen behaviour change impacts over time. Skills, Knowledge and Expertise
- Digital product leadership — experience owning product outcomes, roadmaps and backlogs for digital experiences.
- Vendor and partner management — able to drive delivery with a third-party supplier through clear requirements, governance, and acceptance of deliverables.
- Growth, adoption and lifecycle thinking — strong understanding of acquisition, activation, engagement and retention levers, and how to measure and improve funnel performance.
- Behaviour change and customer communications — able to design effective nudges, prompts and incentives that influence customer actions (including peak reduction) in a fair and transparent way.
- Data and analytics — confident defining KPIs, dashboards and insight loops; comfortable working with usage/consumption data and experimentation approaches.
- Delivery management — able to lead cross-functional delivery through discovery, build, test, go-live and hypercare in Agile and/or hybrid environments.
- Utilities/energy domain understanding — knowledge of key utility processes and constraints (billing, metering/usage, customer service, vulnerability considerations).
- Communication and stakeholder management — excellent written and verbal communication, able to align stakeholders, resolve ambiguity, and produce clear updates and decision papers. The
Details
- Contract: 12-month FTC, with a realistic path to extension and permanency.
- Location: fully remote, based anywhere in the UK but will need to be open to some travel and occasional overnight stays during critical delivery phases (fully expensed).
- Salary: £45,000–£60,000, with the top of the range reserved for candidates who can evidence significant, directly relevant experience.
- Start date: as soon as possible.
