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- Tasks: Join our team as a Lettings Consultant, managing customer inquiries and property viewings.
- Company: Be part of a leading UK residential property investment company making waves in the housing sector.
- Benefits: Enjoy a competitive salary, discretionary bonuses, and opportunities for career growth.
- Why this job: Make a real impact in the housing market while delivering exceptional customer service.
- Qualifications: Previous experience in real estate is a plus; strong communication and organisational skills are essential.
- Other info: Must have a clean driving license and access to your own car for this role.
The predicted salary is between 24000 - 36000 £ per year.
DiSRUPT Agency are excited to be working with a leading UK residential property investment company, seeking a Lettings Consultant to join their team on a permanent basis. You will be Hampshire based, covering Basingstoke, Farnham and sometimes Salisbury and Whiteley. Due to the nature of this role, you must have a clean driving license and access to your own car.
If you're driven to contribute to a dynamic team and make a tangible impact in the housing sector, this is your opportunity to be part of the change.
About the RoleWe are looking for a Lettings Consultant who has a passion for delivering exceptional customer service. This is an exciting opportunity for a Lettings professional to join a rapidly growing business. You will be responsible for all lettings and renewals aspects at the developments with your main priorities being first class customer service and ensuring that homes are fully occupied. You will be the customers first point of contact from the initial enquiry stage right through to when they move in.
Key duties include:- Coordinating the online marketing of available homes in collaboration with the Marketing Manager, ensuring listings and property particulars are regularly updated and accurate.
- Being the first point of contact for incoming customers, responding to enquiries and viewing requests in a prompt manner which puts customers at the forefront.
- Driving occupancy by carrying out viewings and negotiating offers with prospective tenants.
- Progressing tenancy applications, including referencing, Right to Rent checks, signing of tenancy documents and tenant onboarding/check in.
- Driving customer retention by initiating renewals discussions and negotiations.
- Ensuring that systems and data are accurate and up to date for all lettings activity.
- Working in conjunction with third party agents as required.
- Working with the Head of Lettings to carry out rental appraisals of the local market.
- Effectively delivering against operational KPIs such as lease up targets, occupancy rates, net income and customer satisfaction.
- Providing regular reports on lettings performance to the Head of Lettings.
- Carrying out such other duties as delegated from time to time.
- Previous experience in real estate and residential lettings, BTR/PRS is preferred but not essential.
- Outstanding customer service skills, and excellent verbal and written communication skills.
- A dynamic and driven personality, with a strong zeal for the industry.
- Exceptional organisational competencies.
- Demonstrate ability to work autonomously, confidently taking charge, making informed decisions, and initiating action in line with company processes and policies.
- Proficient in presenting and interpreting information accurately and professionally.
- A collaborative team player who can inspire and motivate colleagues, effectively achieving goals collaboratively.
- Innovative problem-solving skills, with a knack for identifying issues and crafting effective resolutions.
- A strict adherence to confidentiality regarding all forms of information and data.
- Ambition to grow within a rapidly scaling company, with plenty of room for career advancement.
Lettings Consultant employer: DiSRUPT Agency
Contact Detail:
DiSRUPT Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Consultant
✨Tip Number 1
Familiarise yourself with the local property market in Hampshire, especially in Basingstoke, Farnham, Salisbury, and Whiteley. Understanding the nuances of these areas will help you engage more effectively with potential tenants and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the real estate sector, particularly those involved in lettings. Attend local property events or join online forums to connect with others in the industry, which can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Since this role emphasises exceptional customer service, think of specific examples where you've gone above and beyond for clients, and be ready to share these stories during your conversations.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities. Given the fast-paced nature of lettings, being able to demonstrate your ability to stay organised and efficient will set you apart from other candidates.
We think you need these skills to ace Lettings Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in real estate and residential lettings. Emphasise your customer service skills and any previous roles that demonstrate your ability to drive occupancy and manage tenant relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the lettings industry. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to the company's goals.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as organisational competencies, problem-solving abilities, and communication skills. Use concrete examples to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the lettings sector.
How to prepare for a job interview at DiSRUPT Agency
✨Showcase Your Customer Service Skills
As a Lettings Consultant, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a client. This will demonstrate your commitment to putting customers first.
✨Know the Local Market
Familiarise yourself with the Hampshire property market, especially in Basingstoke, Farnham, Salisbury, and Whiteley. Being able to discuss local trends and property values will show your enthusiasm and knowledge about the role.
✨Demonstrate Your Organisational Skills
This role requires excellent organisational competencies. Be ready to discuss how you manage multiple tasks and priorities effectively. Consider sharing specific tools or methods you use to stay organised.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to resolve conflicts or negotiate terms, and be prepared to explain your thought process.
