At a Glance
- Tasks: Lead a dynamic team managing rental enquiries and drive performance from first contact to booked viewings.
- Company: Join a growing property business with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a vibrant team culture.
- Other info: Fast-paced environment with opportunities to leverage technology and AI.
- Why this job: Make a real impact by shaping the customer journey and enhancing team performance.
- Qualifications: Experience in leading contact centre or telesales teams with a passion for driving results.
The predicted salary is between 35000 - 45000 £ per year.
This is a great opportunity to join a growing property business, looking for a hands-on Customer Contact Team Manager to lead their enquiries function across a national rental portfolio. You’ll take ownership of a team handling all inbound and outbound rental enquiries, driving performance from first contact through to booked viewings. This is a fast-paced, sales-led environment where you’ll coach, motivate and develop your team, while staying close to the detail—monitoring live data, managing KPIs, and stepping in when needed to maintain service levels.
The role suits someone who thrives on performance, understands how to convert demand into viewings, and can build a high-energy, accountable team culture. You’ll also play a key role in improving processes, leveraging data, and shaping how technology and AI enhance the customer journey.
If you’ve led contact centre or telesales teams, enjoy driving results, and want to be part of a growing business, then please get in touch.
The role:
- Lead and manage a team of Lettings Coordinators handling all inbound and outbound rental enquiries
- Oversee the full enquiry journey from initial contact through to booking viewings
- Monitor real-time performance against KPIs, including response times, volumes, and conversion rates
- Coach, train, and develop the team
Customer Contact Team Manager employer: DiSRUPT Agency
Join a dynamic and expanding property business that values innovation and teamwork, where as a Customer Contact Team Manager, you will have the opportunity to lead a motivated team in a fast-paced environment. With a strong focus on employee development, you will benefit from ongoing training and support, while also enjoying a culture that encourages performance and accountability. Located in a vibrant area, this role offers unique advantages such as access to cutting-edge technology and a collaborative atmosphere that fosters growth and success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Contact Team Manager
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show them you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to managing teams and driving performance. Use the STAR method to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind. And remember, apply through our website for the best chance at landing that role!
We think you need these skills to ace Customer Contact Team Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and driving performance in a fast-paced environment. Share specific examples of your past experiences that relate to the job description.
Tailor Your CV:Make sure your CV is tailored to the Customer Contact Team Manager role. Highlight your experience in managing teams, handling enquiries, and achieving KPIs. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you the perfect fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our growing business!
How to prepare for a job interview at DiSRUPT Agency
✨Know Your Numbers
Make sure you’re familiar with key performance indicators (KPIs) relevant to the role. Be ready to discuss how you've previously monitored and improved metrics like response times and conversion rates. This shows you understand the importance of data in driving performance.
✨Showcase Your Leadership Style
Prepare examples of how you've coached and motivated teams in the past. Think about specific situations where your leadership made a difference, especially in a fast-paced environment. This will help demonstrate your ability to build a high-energy, accountable team culture.
✨Emphasise Process Improvement
Be ready to talk about any processes you've improved in previous roles. Highlight how you’ve leveraged technology or data to enhance customer journeys. This will show that you’re proactive and focused on continuous improvement, which is crucial for this position.
✨Engage with the Company’s Vision
Research the company’s goals and values, especially regarding their approach to customer service and technology. During the interview, express how your vision aligns with theirs and how you can contribute to their growth. This demonstrates your genuine interest in the role and the business.
