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- Tasks: Support vulnerable individuals by assessing needs and connecting them to essential services.
- Company: Join a compassionate team dedicated to making a difference in people's lives.
- Benefits: Flexible hybrid working, competitive salary, and the chance to make a real impact.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a vital service that helps people on their journey to safety and recovery.
- Qualifications: Experience in support roles and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Fixed Term Contract initially to January 2027 with longer term potential for a further 5 years once the contract has been re-awarded.
Are you experienced in supporting vulnerable people or working with people who have been victims of abuse/trauma and ready to make a real difference to the lives of these people? We’re looking for a compassionate, resilient Referrals Officer to join a dedicated team on a fixed-term, 35-hour per week contract, helping build trust, assess risk, and connect people to the right support at the right time.
The role involves working with vulnerable adults affected by abuse, organised crime or exploitation, carrying out trauma-informed risk and needs assessments, responding to referrals, and coordinating support with service providers and partner agencies. This is a fast-paced, people-focused role where calm communication, good judgement, and strong relationship-building skills really matter. The post sits within a multi-agency framework, working closely with police, border force, local authorities, and specialist support services.
Working pattern: This is a hybrid role based in Birmingham, with two office days each week (Monday and Wednesday) and the remainder worked remotely. The service operates 24/7, 365 days a year, so you’ll need to be comfortable working a rota that includes evenings, weekends, and bank holidays. If you cover late or night shifts, you won’t be expected in the office the following day, helping to protect rest and wellbeing while keeping the service responsive.
What we’re looking for: We’d love to hear from people who have:
- Worked in support roles with vulnerable people, survivors of abuse, or trauma-affected clients.
- Experience of trauma-informed practice, safeguarding, risk assessment, or casework.
- Strong communication skills and the confidence to engage sensitively with people in distress.
- The ability to work calmly under pressure, manage competing priorities, and keep accurate records.
- Experience working with multiple agencies and service providers to achieve the best outcomes for clients.
Why apply: This is an opportunity to join a vital service where every conversation can help someone take a step toward safety and recovery. If you want a role with purpose, variety, and the chance to make a meaningful impact every day, this could be the right next move.
Victim Support Worker in Birmingham employer: DiSRUPT Agency
Contact Detail:
DiSRUPT Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Victim Support Worker in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the field of victim support or related areas. Attend events, join online forums, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when discussing your experience with vulnerable individuals. Focus on showcasing your compassion and resilience, as these are key traits for a Victim Support Worker.
✨Tip Number 3
Tailor your approach! When you apply through our website, make sure to highlight your relevant experience in trauma-informed practice and risk assessment. Show how your skills align with the role and the impact you can make.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Victim Support Worker in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Victim Support Worker role. Highlight your experience with vulnerable people and any relevant skills that match the job description. We want to see how you can make a real difference!
Showcase Your Skills: Use specific examples to demonstrate your strong communication skills and ability to work under pressure. We love seeing how you've successfully engaged with clients in distress or managed competing priorities in past roles.
Be Authentic: Let your passion for supporting vulnerable individuals shine through in your application. We’re looking for compassionate candidates, so don’t be afraid to share why this role matters to you and how you can contribute to our team.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this meaningful opportunity!
How to prepare for a job interview at DiSRUPT Agency
✨Know Your Stuff
Make sure you understand the role of a Victim Support Worker inside out. Familiarise yourself with trauma-informed practices, risk assessments, and the types of support services available. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Show Your Compassion
During the interview, demonstrate your empathy and understanding of the challenges faced by vulnerable individuals. Share examples from your past experiences where you've successfully supported someone in distress. This will highlight your suitability for the role and your ability to connect with clients.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations involving vulnerable people. Think about potential scenarios you might face in this role and prepare your responses. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support provided for staff wellbeing, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the organisation aligns with your values.