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- Tasks: Lead and motivate a team supporting vulnerable people through high-impact referrals.
- Company: Compassionate organisation dedicated to transforming lives in Birmingham.
- Benefits: Hybrid working, flexible hours, and meaningful impact on people's lives.
- Other info: Fixed-term contract with potential for extension and excellent career growth opportunities.
- Why this job: Make a real difference while developing your leadership skills in a supportive environment.
- Qualifications: Experience in people management and strong Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
Birmingham based. Hybrid: Monday and Wednesday in the office. Fixed Term Contract to January 2027 with potential further extension for another 5 years (pending contract renewal).
We’re looking for a confident, compassionate Team Leader/people Manager with strong reporting (Excel) and organisation skills to lead a fast-paced referrals team supporting vulnerable people through a high-volume, high-impact service. This is a hybrid role, based in Birmingham two days a week, with the rest of the week working remotely.
You’ll lead a team of 10 Referrals Officers who are the first point of contact for risk assessment, triage and onward coordination, working closely with partners across police, border agencies and local authorities. This is a 35-hour week fixed-term contract in a service that operates 24/7, 365 days a year, so you’ll need to be comfortable working a rota that includes evenings, weekends and bank holidays.
What you’ll do:
- Manager/Lead, support and motivate a frontline service team.
- Oversee referrals, risk assessment and casework workflows.
- Monitor performance, quality and reporting against service targets.
- Produce accurate reports and management information.
- Coach, develop and line manage staff through regular 1:1s and performance reviews.
- Improve processes, procedures and team consistency.
- Work collaboratively with multi-agency partners to support safe outcomes.
What we’re looking for:
- Proven people management experience, ideally leading frontline or operational teams.
- Competent Excel skills, including pivot tables, formulas and reporting.
- Excellent communication, organisation and problem-solving skills.
- Experience working with vulnerable people, victims of abuse, or in trauma-informed roles.
- Calm, resilient and able to make sound decisions under pressure.
- A genuine commitment to supporting people with complex needs.
Why this role:
This is a chance to lead a team doing genuinely meaningful work in a service where every decision matters and lives are transformed and saved. You’ll be part of a supportive, structured operation with the flexibility of hybrid working and a rota designed so that there is a clear balance in terms of hours worked and services delivered.
If you want a role where leadership, compassion and operational strength all matter, this could be the one.
Team Manager in Birmingham employer: DiSRUPT Agency
Contact Detail:
DiSRUPT Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the field, especially those who work with vulnerable people or in similar roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and support roles. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience with leading teams and handling high-pressure situations.
✨Tip Number 3
Showcase your Excel skills! Be ready to discuss how you've used data to improve team performance or reporting in past roles. Bring examples of reports you've created or processes you've streamlined to the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to support vulnerable individuals.
We think you need these skills to ace Team Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your people management experience and any relevant work with vulnerable individuals to show us you’re the right fit.
Showcase Your Excel Skills: Since we’re looking for someone with strong reporting skills, don’t forget to mention your Excel expertise. Include specific examples of how you've used pivot tables or formulas in your previous roles to impress us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting vulnerable people and your commitment to leading a team effectively. Make it personal and let us know why you want to join our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this meaningful role. Don’t miss out on the chance to make a difference!
How to prepare for a job interview at DiSRUPT Agency
✨Know Your Stuff
Make sure you understand the role inside out. Familiarise yourself with the responsibilities of a Team Manager, especially around leading a referrals team and working with vulnerable people. Brush up on your Excel skills too, as you'll likely be asked about reporting and data management.
✨Show Your Compassion
This role is all about supporting vulnerable individuals, so be ready to share examples of how you've demonstrated compassion and empathy in past roles. Think of specific situations where you made a difference in someone's life or helped a team member through a tough time.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving and decision-making skills under pressure. Prepare scenarios where you had to manage a crisis or make tough calls, especially in a team setting. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Ask Insightful Questions
At the end of the interview, have some thoughtful questions ready. Ask about the team's current challenges, how success is measured, or what support systems are in place for staff. This shows you're genuinely interested in the role and the well-being of both the team and the clients.