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- Tasks: Lead defect management for new-build homes and ensure excellent resident outcomes.
- Company: Join a rapidly expanding operator in the private rented sector with significant investment backing.
- Benefits: Enjoy a competitive salary and the chance to work in a values-led, collaborative environment.
- Why this job: Be part of a transformative growth phase and make a real impact on customer experiences.
- Qualifications: Experience in construction or customer service, with strong communication and organisational skills required.
- Other info: This role offers a unique opportunity to thrive in a fast-paced setting.
The predicted salary is between 39600 - 66000 £ per year.
An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced Aftercare Manager to lead defect management across a growing portfolio of high-quality, new-build single-family homes.
You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.
Key Responsibilities:- Oversee defect management processes across multiple developments
- Coordinate with contractors, consultants, and internal property teams
- Conduct site visits to investigate and resolve reported defects
- Track performance and maintain high aftercare standards
- Report regularly to leadership and investors
- Proven experience in a developer or customer service environment within construction
- Strong technical understanding of build processes
- Excellent communication and organisational skills
- Ability to manage multiple stakeholders and deadlines
This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.
Aftercare Manager employer: DiSRUPT Agency
Contact Detail:
DiSRUPT Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Manager
✨Tip Number 1
Familiarise yourself with the latest trends in defect management and aftercare processes within the construction industry. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in your field.
✨Tip Number 2
Network with professionals in the private rented sector, especially those who have experience in aftercare management. Attend industry events or join relevant online forums to connect with potential colleagues and learn from their experiences.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed defects in previous roles. Highlight your problem-solving skills and ability to coordinate with various stakeholders, as these are crucial for the Aftercare Manager position.
✨Tip Number 4
Research StudySmarter's values and mission to align your personal goals with ours. During the interview, express how your passion for delivering high-quality customer experiences fits into our transformative growth phase.
We think you need these skills to ace Aftercare Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Aftercare Manager position. Tailor your application to highlight your relevant experience in defect management and customer service within the construction sector.
Craft a Tailored CV: Ensure your CV reflects your experience in managing defects and working with various stakeholders. Use specific examples that demonstrate your technical understanding of build processes and your ability to maintain high aftercare standards.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering high-quality customer experiences. Mention how your previous roles have prepared you for this position and why you are excited about joining a values-led business during its growth phase.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Aftercare Manager role.
How to prepare for a job interview at DiSRUPT Agency
✨Showcase Your Experience
Be prepared to discuss your previous roles in defect management or customer service within the construction sector. Highlight specific examples where you successfully resolved issues and improved aftercare processes.
✨Demonstrate Technical Knowledge
Brush up on your understanding of build processes and construction terminology. Being able to speak confidently about technical aspects will show that you are well-versed in the industry and can effectively communicate with contractors and consultants.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage multiple stakeholders and deadlines. Think of scenarios where you had to balance competing priorities and how you ensured all parties were satisfied with the outcomes.
✨Emphasise Communication Skills
Since excellent communication is key in this role, be ready to discuss how you have effectively communicated with various teams and clients in the past. Consider sharing examples of how you handled difficult conversations or resolved conflicts.
