We are seeking an experienced Mediation Practice & Operations Manager to oversee the day-to-day running of our practice, manage our administration team, and ensure client matters progress efficiently from initial enquiry to conclusion.
Disputes Mediation provides mediation services across:
- Family mediation
- Civil and commercial mediation
- Workplace mediation
- Community mediation
We also provide publicly funded family mediation through Legal Aid.
The role
Reporting directly to the Director, you will manage the office's day-to-day operations and the administrative management of mediation cases.
Key responsibilities will include:
- Managing and supporting the administration team.
- Allocating work and monitoring performance, deadlines and workloads.
- Overseeing mediation cases from initial enquiry to closure.
- Ensuring clients receive a professional, sensitive and timely service.
- Coordinating appointments, mediator diaries and case correspondence.
- Monitoring outstanding documents, payments and actions.
- Overseeing Legal Aid assessments, applications and administrative requirements.
- Maintaining accurate and confidential client records.
- Handling initial client concerns and complaints.
- Ensuring internal procedures, data-protection requirements and professional standards are followed.
- Supporting the Director with reporting, recruitment, staff development and service improvements.
About you
You will be organised, confident and comfortable taking responsibility for both people and processes.
You should have:
- Experience managing an administration, casework or client-services team.
- Experience working in mediation, legal services, family law or another professional practice.
- Strong case-management and organisational skills.
- Experience dealing with sensitive or emotionally challenging client situations.
- Excellent written and verbal communication skills.
- Strong attention to detail and an understanding of confidentiality.
- Confidence addressing performance and operational issues.
- Good IT skills and experience using case-management or client-record systems.
Experience of Legal Aid Agency processes and publicly funded family mediation is highly desirable, although training can be provided to a strong candidate with relevant legal-services experience.
What we offer
- A permanent management role within a specialist mediation practice.
- Direct involvement in the operation and development of the service.
- Training in our mediation procedures and systems.
- A varied role with genuine responsibility and direct access to the Director.
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Practice Manager / Mediation Manager in Wolverhampton employer: Disputes Mediation
Join a leading national family mediation service that prioritises your professional growth and work-life balance. With flexible remote working options, dedicated admin support, and a collaborative team environment, you can focus on what truly matters — helping families while enjoying a rewarding earning potential. Experience the freedom of self-employment backed by a respected organisation that values your skills and expertise.
