About the Role
We’re looking for a Senior Patient Coordinator to join our growing clinical operations team and play a key role in delivering a smooth, efficient and supportive patient experience.
You’ll be responsible for coordinating the patient journey from initial enquiry through to post-consultation follow-up, while also helping keep the day-to-day running of the clinic organised and compliant.
This is a hands-on role for someone who is confident managing competing priorities, comfortable working within clinical processes and SOPs, and genuinely cares about creating a great patient experience.
What You'll Own
- Coordinate the patient journey: Support new and returning patients throughout their journey, from initial enquiry and appointment booking through to consultations and follow-up.
- Manage clinic operations: Handle patient enquiries, oversee administrative workflows and support the smooth running of daily clinic operations.
- Coordinate appointments: Manage clinician schedules, coordinate appointments and help optimise clinic capacity and availability.
- Maintain accurate documentation: Process and maintain patient records and documentation accurately, in line with GDPR and relevant regulatory requirements.
- Support compliance: Follow and uphold clinic SOPs, policies and confidentiality requirements, ensuring patient information is handled appropriately at all times.
- Resolve patient issues: Act as a key point of contact for patient concerns, resolving issues where possible and escalating appropriately when required.
- Support MDT working: Attend multidisciplinary team (MDT) meetings, document agreed actions and ensure follow-ups are completed.
- Oversee clinic supplies: Monitor stock levels, coordinate orders and track clinic supplies to ensure the team has what it needs to operate effectively.
- Support training and development: Keep your mandatory training and compliance requirements up to date and contribute to a culture of continuous improvement.
- Improve processes: Identify opportunities to improve patient and operational workflows and help implement practical solutions across the clinic.
What You’ll Need
- 2+ years' experience in a patient coordination, healthcare administration, clinic operations or similar role.
- Strong organisational skills and the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication skills, with a confident and empathetic approach to patient interactions.
- High attention to detail, particularly when handling patient information and documentation.
- Experience working with SOPs, regulatory requirements and confidential information.
- Comfortable coordinating with multiple stakeholders, including clinicians and operational teams.
- A proactive, solutions-focused approach to resolving issues and improving processes.
- Comfortable working independently while also being a collaborative team player.
- Experience working in a telehealth or digital healthcare environment would be advantageous.
What We Offer
- Work from anywhere. 🌍
- A supportive and positive work environment. 🌟
- Opportunities to grow and develop your career. 📈
- Opportunity to transform lives through alternative medicine. 💡
