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For Companies At a Glance
- Tasks: Support patients and enhance clinical governance in a dynamic healthcare environment.
- Company: Dispensed, a passionate telehealth platform transforming lives through alternative therapies.
- Benefits: Competitive salary, work from anywhere, and career development opportunities.
- Other info: Join a supportive team dedicated to improving health outcomes across the UK.
- Why this job: Make a real difference in patient care while growing your skills in healthcare governance.
- Qualifications: 2-4 years in healthcare or patient operations with strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
About Dispensed
At Dispensed, we are passionate about empowering individuals to reach their full potential by supporting better health outcomes. We believe that access to innovative and alternative therapies can transform lives. Through our telehealth platform, we facilitate patient access to affordable, efficient, and reliable alternative medicine services across Australia, NZ and the UK.
About the Role
We are seeking a Patient Support & Clinical Governance Coordinator to play a key role in both supporting patients throughout their Dispensed journey and strengthening the clinic’s clinical governance framework across the UK business. This role combines patient-facing support with governance, compliance, and quality assurance responsibilities. You will work as part of a team of patient co-ordinators to deal with patient communications ensuring patients receive timely, empathetic, and effective support at every stage of their journey. Alongside this, you will contribute to maintaining and enhancing clinical governance processes, auditing, and compliance monitoring, helping to ensure the highest standards of patient safety and care. This role is well suited to someone who is highly organised, detail-oriented, and confident managing sensitive patient matters, while also contributing to structured governance and operational processes within a regulated healthcare environment.
What You'll Own
- Patient Support & Coordination: Act as the primary point of contact for patients, supporting both new and returning patients and ensuring a seamless experience from initial enquiry through to post-consultation care.
- Clinic Operations: Manage patient enquiries, oversee administrative tasks, and support day-to-day clinic workflows in line with Standard Operating Procedures (SOPs).
- Scheduling & Coordination: Manage clinic appointments efficiently and liaise with healthcare professionals to maintain a smooth and effective workflow.
- Documentation & Compliance: Process patient documentation accurately, ensuring compliance with regulatory and GDPR requirements, while maintaining strict confidentiality.
- Clinical Governance & Quality: Support incident reporting and investigations, contribute to audits and quality assurance activities, and identify trends, risks, and opportunities for service improvement.
- Patient Feedback & Reporting: Assist in preparing governance and patient feedback reports, providing insights to inform operational and clinical improvements.
- Meetings & Administration: Take clear and accurate minutes in governance and operational meetings, track actions, and ensure timely follow-up.
- Escalations & Issue Resolution: Act as the first point of contact for patient complaints, ensuring prompt and effective resolution.
- Team Collaboration: Work closely with the Patient Care team, clinicians, and the Head of Medical Operations, including supporting MDT meetings and ensuring outcomes are actioned.
- Operational Support: Ensure clinic supplies and materials are ordered and maintained as needed.
- Training & Development: Maintain compliance with mandatory training requirements and support continuous professional development.
What You’ll Need
- 2-4 years experience in a healthcare, patient operations, clinical governance, or customer operations role
- Experience managing patient complaints, escalations, or sensitive customer interactions
- Strong investigation and problem-solving skills, with the ability to identify root causes and contributing factors
- Comfortable handling complex or high-risk situations with professionalism, empathy, and sound judgement
- Awareness of compliance frameworks (e.g. CQC) or experience working in a CQC-regulated healthcare setting
- Strong organisational skills and attention to detail
- Confident using tools such as Excel to track, analyse, and report on complaints and quality data
- Strong written and verbal communication skills, particularly when handling sensitive or complex matters
- Comfortable working cross-functionally with clinical teams
- Experience working with incident reporting, quality assurance, or clinical governance processes (desirable)
What We Offer
- Work From Anywhere
- A competitive salary and benefits package
- A supportive and positive work environment
- Opportunities to grow and develop your career
- Opportunity to transform lives through alternative medicine
Patient Support & Clinical Governance Coordinator in London employer: Dispensed PTY LTD
Contact Detail:
Dispensed PTY LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support & Clinical Governance Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved in patient support and clinical governance. Attend industry events or webinars to make connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and governance. Think about your past experiences and how they relate to the role at Dispensed. We want to hear your stories!
✨Tip Number 3
Show your passion for patient support! During interviews, share why you care about improving patient outcomes and how you can contribute to Dispensed's mission. Let your enthusiasm shine through!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at Dispensed.
We think you need these skills to ace Patient Support & Clinical Governance Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Support & Clinical Governance Coordinator role. Highlight your relevant experience in healthcare and patient operations, and show us how your skills align with our mission at Dispensed.
Showcase Your Empathy: In your written application, emphasise your ability to handle sensitive patient matters with empathy and professionalism. We want to see how you can support patients effectively throughout their journey with us.
Be Detail-Oriented: Since this role involves compliance and documentation, make sure your application is free from errors. Pay attention to formatting and clarity, as this reflects your organisational skills and attention to detail.
Apply Through Our Website: We encourage you to apply directly through our website. This not only streamlines the process but also shows us that you're genuinely interested in joining our team at Dispensed. We can't wait to hear from you!
How to prepare for a job interview at Dispensed PTY LTD
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Support & Clinical Governance Coordinator. Familiarise yourself with patient support processes, clinical governance frameworks, and compliance requirements. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since this role involves supporting patients, it's crucial to convey your empathetic approach during the interview. Prepare examples from your past experiences where you've successfully managed sensitive situations or complaints. Highlight how you ensured patients felt heard and supported throughout their journey.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges you might face in this role and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Demonstrate Organisational Skills
As a Patient Support & Clinical Governance Coordinator, strong organisational skills are key. Be prepared to discuss how you manage multiple tasks, prioritise effectively, and maintain attention to detail. You could share specific tools or methods you use to stay organised, especially when dealing with patient documentation and compliance.