At a Glance
- Tasks: Support patients and enhance clinical governance in a dynamic telehealth environment.
- Company: Join a passionate team at Dispensed, transforming lives through alternative therapies.
- Benefits: Competitive salary, flexible work options, and a supportive culture.
- Other info: Opportunities for growth and professional development in a regulated setting.
- Why this job: Make a real difference in patient care while developing your career.
- Qualifications: 2-4 years in healthcare or patient operations with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
About Dispensed
At Dispensed, we are passionate about empowering individuals to reach their full potential by supporting better health outcomes. We believe that access to innovative and alternative therapies can transform lives. Through our telehealth platform, we facilitate patient access to affordable, efficient, and reliable alternative medicine services across Australia, NZ and the UK.
About The Role
We are seeking a Patient Support & Clinical Governance Coordinator to play a key role in both supporting patients throughout their Dispensed journey and strengthening the clinic’s clinical governance framework across the UK business. This role combines patient-facing support with governance, compliance, and quality assurance responsibilities. You will work as part of a team of patient co-ordinators to deal with patient communications ensuring patients receive timely, empathetic, and effective support at every stage of their journey. Alongside this, you will contribute to maintaining and enhancing clinical governance processes, auditing, and compliance monitoring, helping to ensure the highest standards of patient safety and care. This role is well suited to someone who is highly organised, detail-oriented, and confident managing sensitive patient matters, while also contributing to structured governance and operational processes within a regulated healthcare environment.
What You'll Own
- Patient Support & Coordination: Act as the primary point of contact for patients, supporting both new and returning patients and ensuring a seamless experience from initial enquiry through to post-consultation care.
- Clinic Operations: Manage patient enquiries, oversee administrative tasks, and support day-to-day clinic workflows in line with Standard Operating Procedures (SOPs).
- Scheduling & Coordination: Manage clinic appointments efficiently and liaise with healthcare professionals to maintain a smooth and effective workflow.
- Documentation & Compliance: Process patient documentation accurately, ensuring compliance with regulatory and GDPR requirements, while maintaining strict confidentiality.
- Clinical Governance & Quality: Support incident reporting and investigations, contribute to audits and quality assurance activities, and identify trends, risks, and opportunities for service improvement.
- Patient Feedback & Reporting: Assist in preparing governance and patient feedback reports, providing insights to inform operational and clinical improvements.
- Meetings & Administration: Take clear and accurate minutes in governance and operational meetings, track actions, and ensure timely follow-up.
- Escalations & Issue Resolution: Act as the first point of contact for patient complaints, ensuring prompt and effective resolution.
- Team Collaboration: Work closely with the Patient Care team, clinicians, and the Head of Medical Operations, including supporting MDT meetings and ensuring outcomes are actioned.
- Operational Support: Ensure clinic supplies and materials are ordered and maintained as needed.
- Training & Development: Maintain compliance with mandatory training requirements and support continuous professional development.
What You’ll Need
- 2-4 years experience in a healthcare, patient operations, clinical governance, or customer operations role.
- Experience managing patient complaints, escalations, or sensitive customer interactions.
- Strong investigation and problem-solving skills, with the ability to identify root causes and contributing factors.
- Comfortable handling complex or high-risk situations with professionalism, empathy, and sound judgement.
- Awareness of compliance frameworks (e.g. CQC) or experience working in a CQC-regulated healthcare setting.
- Strong organizational skills and attention to detail.
- Confident using tools such as Excel to track, analyse, and report on complaints and quality data.
- Strong written and verbal communication skills, particularly when handling sensitive or complex matters.
- Comfortable working cross-functionally with clinical teams.
- Experience working with incident reporting, quality assurance, or clinical governance processes (desirable).
What We Offer
- Work From Anywhere.
- A competitive salary and awesome benefits package.
- A supportive and positive work environment.
- Opportunities to grow and develop your career.
- Opportunity to transform lives through alternative medicine.
Patient Support & Clinical Governance Coordinator employer: Dispensed Global
At Dispensed, we pride ourselves on being an exceptional employer that champions employee growth and well-being. Our supportive work culture fosters collaboration and innovation, allowing you to make a meaningful impact in the healthcare sector while enjoying the flexibility of working from anywhere. With a competitive salary and a comprehensive benefits package, we empower our team members to thrive both personally and professionally as they help transform lives through alternative medicine.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support & Clinical Governance Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those involved in patient support and clinical governance. Attend industry events or webinars to make connections and learn more about the field.
✨Tip Number 2
Prepare for interviews by practising common questions related to patient care and governance. Think about your past experiences and how they relate to the role at Dispensed. We want to hear your stories!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've managed patient interactions or compliance tasks in previous roles. This will demonstrate your fit for the Patient Support & Clinical Governance Coordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission to transform lives through alternative medicine.
We think you need these skills to ace Patient Support & Clinical Governance Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Patient Support & Clinical Governance Coordinator role. Highlight your relevant experience in healthcare and patient operations, and show us how your skills align with our mission at Dispensed.
Showcase Your Empathy:In your written application, emphasise your ability to handle sensitive patient matters with empathy and professionalism. We want to see how you can support patients effectively throughout their journey with us.
Be Detail-Oriented:Since this role involves compliance and quality assurance, make sure your application is free from errors. Pay attention to formatting, grammar, and clarity. This will demonstrate your strong organisational skills and attention to detail.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Dispensed Global
✨Know the Company Inside Out
Before your interview, take some time to research Dispensed thoroughly. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Patient Scenarios
Given the patient-facing nature of the role, think about potential scenarios you might encounter. Prepare examples from your past experience where you've successfully managed patient complaints or sensitive situations. This will demonstrate your problem-solving skills and empathy during the interview.
✨Familiarise Yourself with Compliance Standards
Since the role involves clinical governance and compliance, brush up on relevant frameworks like CQC regulations. Be ready to discuss how you’ve ensured compliance in previous roles and how you would approach maintaining high standards of patient safety and care.
✨Showcase Your Organisational Skills
The job requires strong organisational abilities, so be prepared to talk about how you manage your time and tasks. Consider sharing specific tools or methods you use to stay organised, especially when handling multiple patient enquiries or administrative duties.
