Patient Coordinator in London

About DispensedAt

Dispensed, we are passionate about empowering individuals to reach their full potential by supporting better health outcomes. We believe that access to innovative and alternative therapies can transform lives. Through our telehealth platform, we facilitate patient access to affordable, efficient, and reliable alternative medicine services across Australia, NZ and the UK.

About The Role

We are seeking a highly organised, patient-focused individual to join our UK team as a Patient Coordinator. If you have a passion for healthcare, excellent communication skills, and a proactive approach, this is your opportunity to play a crucial role in shaping the patient experience.

Your Mission

• Provide a seamless, compassionate patient experience at every touchpoint
• Ensure clinic administration is managed efficiently and in compliance with UK healthcare standards
• Act as a key liaison between patients and healthcare professionals to facilitate smooth communication and care delivery
• Drive improvements in patient coordination and administrative processes

What You’ll Own

• Ensure Smooth Clinic Operations: Manage patient enquiries, oversee administrative tasks and support clinic workflows in line with Standard Operating Procedures (SOPs)
• Support Patient Journeys: Assist new and returning patients, ensuring a seamless experience from enquiry to post-consultation support
• Manage Documentation: Process new patient documentation accurately, ensuring compliance with regulatory and GDPR requirements
• Coordinate Schedules: Efficiently manage clinic appointments and liaise with healthcare professionals to maintain a streamlined workflow
• Facilitate Compliance: Adhere to clinic procedures and uphold strict confidentiality in all patient interactions
• Order and Track Supplies: Ensure necessary materials for clinic operations and clinicians are available as needed
• Handle Escalations: Act as the first point of contact for patient complaints and ensure prompt resolution
• Support Multi-Disciplinary Team (MDT) Meetings: Attend meetings and ensure MDT decisions are implemented effectively
• Maintain Training Compliance: Keep updated with mandatory training requirements to support continuous professional development
• Liaise with the Patient Care team and work closely with the Head of Medical Operations

What You’ll Need

• Healthcare Administration Experience: Ideally, you have worked in a medical cannabis clinic or healthcare setting with patient coordination responsibilities
• Customer Service Expertise: You have experience in a patient or customer-facing role with the ability to communicate effectively and respectfully with clients and staff
• Understanding of the Healthcare Environment: You have a strong understanding of patient pathways, clinical standards and regulatory requirements
• Tech-Savvy: You have experience using Patient Management Software and can quickly learn new systems
• Strong Attention to Detail: You are highly accurate in handling documentation and administrative tasks
• Thrives in Fast-Paced Environments: You are adaptable, resilient and capable of working independently while delivering results
• Strong Problem Solver: You can navigate challenges with professionalism and confidence
• Strong Written and Verbal Communication: You can convey information clearly and effectively to both patients and team members
• Clinical Knowledge: Basic knowledge of medical terminology and medicines would be advantageous
• Higher Education and Additional Qualifications: A degree or further qualifications in administration would be advantageous

What We Offer

• Work From Anywhere.
• A competitive salary and awesome benefits package.
• A supportive and positive work environment.
• Opportunities to grow and develop your career.
• Opportunity to transform lives through alternative medicine.