At a Glance
- Tasks: Support tech solutions and systems development for Disney's travel business.
- Company: Join the magical team at Walt Disney Company in London.
- Benefits: Enjoy 25 days leave, private healthcare, and Disney park access.
- Other info: Diverse workplace with strong values and excellent career growth.
- Why this job: Be part of a creative team driving innovation in travel technology.
- Qualifications: Experience in business analysis and technical support preferred.
The predicted salary is between 40500 - 49500 £ per year.
About the Role & Team
Support the management of technology solutions and systems development, helping drive the growth of Walt Disney Travel Company International (WDTCI) business. To support WDTCI in achieving the attendance, room nights and revenue goals for Disneyland Paris (DLP) plus working on portfolio initiatives which may support Walt Disney World (WDW) and Disney Cruise Line (DCL). Working with Technical Account Manager on development and execution of technology project, in addition to providing technical development and support to campaign activations. This role is Fixed-term contract for 12 months, based in our London Hammersmith office, with an expectation to work onsite four days per week.
Values
You’ll join a team grounded in our Disney values, acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.
What You Will Do
- Partner with Technical Account Manager and key stakeholders in creating technical specifications, liaising with internal team members and external technology partners, from discovery/development through solution delivery, ensuring Playbooks and Knowledge bases are created/updated as necessary.
- Support (with Technical Account Manager) with the management of WDTCI systems, ensuring service level agreements (SLAs) are met, including the hotel reservations platform, theme park ticketing (DerbySoft), transport APIs (easyJet, Eurostar, etc.), payment provider (Worldpay), booking data reporting platform and 3rd-party data feeds (e.g. Salesforce).
- Partner with Technical Account Manager to build relationships with core technology partners to support key business drivers. In addition, co-ordinate internal stakeholder meetings to review priorities, resolve cross-team issues and coordinate upcoming technology work.
- Act as a key contact for business as usual (BAU) requirements, system uplifts and connectivity enhancements with WDTCI's reservation and back-office systems provider, ensuring timely delivery of development. Co-ordinate BAU systems management, working closely with internal and external system providers to analyse stakeholder needs and transform business objectives into structured technical requirements.
- Demonstrate technical experience and understanding, plus ability to analyse and problem solve to propose technical solutions to meet business needs, and work with the Technical Account Manager on the digital roadmap when required, providing strategic input on technology to meet AOP goals.
- Provide support as required to triage and manage bug fixes, co-ordinate user acceptance testing to minimise production risk and ensure system stability, and manage the deployment of technical releases with both internal and external partners.
- Manage ad-hoc projects and maintain the finance tracker for third-party development budget.
Required Qualifications & Skills
- Experience with a background in business analysis and technical/systems support (travel industry preferable) or educational equivalent; business analyst experience of requirements gathering and shaping system solutions desirable.
- Experience with issue-tracking tools (e.g. JIRA) and of writing clear, comprehensive documentation/specifications.
- Proven experience of building effective relationships at various levels with both internal and external stakeholders, both domestically and internationally; experience within a large, matrix organisation preferred.
- Strong communication at all levels including verbal and written, plus presentation skills with the ability to communicate ideas.
- Good organisation and time management with ability to prioritise effectively, and to work both independently and as a member of a team.
- Proficient with Excel, Word, Outlook.
- Brand knowledge of Disney and product knowledge of DDI brands, beneficial.
The Perks
- 25 days annual leave.
- Private medical insurance & dental care.
- Complimentary admission to eligible Disney Theme Parks, giving you the opportunity to experience the magic we create and make memories of your own. Admission is subject to availability, capacity restrictions, applicable rules, block-out dates, and eligibility requirements.
- Access to a wide range of Disney discounts on Disney merchandise, Disney Food & Beverage, Disney Resort Hotels, Disney Cruise Line, Adventures by Disney, National Geographic Expeditions, and more. Offerings are subject to availability and may be seasonal, and subject to applicable rules, restrictions, and eligibility requirements.
- Excellent parental and guardian leave.
- Employee Resource Groups - WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Technical Business Support Executive (Fixed-term contract) in London employer: Disney
At ILM London, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to excel in their roles. As a Motion Capture TD, you will have the opportunity to work with cutting-edge technology in a collaborative environment, enhancing your skills while contributing to groundbreaking projects. Our commitment to employee growth and development, combined with the vibrant atmosphere of Townsend Studio, makes us an exceptional employer for those seeking meaningful and rewarding careers in the film industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Business Support Executive (Fixed-term contract) in London
✨Join Business Intelligence Meetups
We can’t stress enough how beneficial it is to attend local Business Intelligence meetups and events. These gatherings often bring together industry professionals and can lead to short-term, temporary roles—perfect if you’re looking to land something quickly. Plus, you’ll get to learn some insider tips and tricks from those already in the game!
✨Leverage Online Freelancing Platforms
Since you’re searching for a temporary gig, check out freelancing platforms like Upwork or Freelancer where businesses often post short-term BI projects. This can be a great way to build your portfolio and gain experience while also showcasing your skills to potential future employers.
✨Show Off Your BI Projects
Whether you’re working on a personal project or a past endeavour, put your work out there! Create a public portfolio that highlights your best Business Intelligence analyses or visualisations. It’ll give you a leg up when you’re approaching companies like Disney, showing exactly what you can bring to the table.
✨Tap Into University or College Networks
If you're currently studying or recently graduated, make sure to use your university's career services. Many educational institutions have partnerships with companies looking for temporary talent in Business Intelligence, so keep an eye out for exclusive job postings or internship fairs that could lead to a quick placement.
We think you need these skills to ace Technical Business Support Executive (Fixed-term contract) in London
Some tips for your application 🫡
Show Off Your Data Skills:In business intelligence, it's crucial to highlight your analytical skills and experience with data tools. Make sure your CV showcases any relevant software you’ve used, like SQL, Tableau, or Power BI. Add specific examples of how you've used data to drive insights or improvements in previous roles, even if they were in academic projects or internships.
Keep it Concise and Impactful:For a temporary role like this, hiring managers often have limited time to sift through applications. Get straight to the point in your CV and cover letter. Use bullet points for your achievements, showcasing the impact you've made, like percentage increases in efficiency or specific results from your analyses.
Flexibility is Key:Since this is a temporary position, make sure to emphasise your adaptability. Mention your quick learning abilities and experiences where you adapted to new tools or processes rapidly. This will show that you can jump in and start contributing effectively from day one at Disney.
Craft a Tailored Motivation Statement:In your cover letter, focus on why you’re excited about this temporary role at Disney. Talk about your interest in business intelligence and how this position aligns with your career goals. Remember, it’s not just about what you can offer, but why you’re passionate about becoming part of their team, even for a short time!
How to prepare for a job interview at Disney
✨Brush Up on Your Data Skills
For a business intelligence role, you'll want to showcase your analytical skills and familiarity with data visualisation tools like Tableau or Power BI. Be ready to tackle technical questions or case studies demonstrating your ability to interpret data and make insightful recommendations.
✨Plan Your Portfolio of Projects
Since this is a temporary position, we should highlight any past projects you've worked on in business intelligence. Prepare a portfolio that includes a couple of key pieces where you've effectively utilised data to drive decisions—this will show that you're not just a quick fix but someone who can deliver immediate value.
✨Demonstrate Your Adaptability
Temporary roles often require us to hit the ground running, so be ready to discuss how you quickly adapt to new tools, teams, and environments. Share specific examples from previous experiences where you thrived under pressure or had to learn a new system or process in a short time frame.
✨Have Your Metrics Ready
In business intelligence, quantifying your impact is key. Come prepared to share metrics from your past work: think percentages, growth figures, or efficiency improvements. This will really help us paint a picture of how your contributions directly benefited those previous roles.
