At a Glance
- Tasks: Coordinate facilities services, ensuring a smooth workplace experience for all team members.
- Company: Join the magic at The Walt Disney Company, where creativity and diversity thrive.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and exclusive Disney perks.
- Other info: Work in a dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that values integrity, inclusion, and collaboration while making a real impact.
- Qualifications: Experience in facilities management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role & Team
Be you, be here, be part of the story! At The Walt Disney Company, magic is more than just a word; it's a way of life. For a century, we've been inspiring imaginations, celebrating diversity, and bringing families together through our beloved stories, characters, and experiences. We are looking for an experienced Facilities Coordinator to make a meaningful impact and be part of our Facilities Management team here in London! This is an office-based role. 4 days working in the Hammersmith, London office with 1 day working from home (Monday or Friday).
You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our community. These values shape how we work and how we support one another every day.
What You Will Do
The workplace is not just about our physical Real Estate, it is about our organisation, our culture and our processes and by creating a well‑managed workplace, we will create further impact on our business performance by further supporting our cast member talent. As a Facilities Coordinator, the successful candidate will lead, contribute or support the following areas:
- Facilities Service Point: The service covers normal working days from 08:00–18:00. This will be achieved in conjunction with the Facilities Coordinators in the department working a rolling shift pattern as agreed under the direction of the Facilities Management Team. This shift pattern may change from time to time to suit the requirements of the job and some flexibility will be expected to cope with leave and other absences.
The Helpdesk Coordinator will need to become proficient (with training as necessary) in the specialised PC programmes used to support the Service Point activities. Direction on day‑to‑day activities will come from the Facilities Management Team.
- Facilities Service Point Duties: Cover the Facilities & Operations Service Point, answering calls from building occupiers. Answer the Service Point telephone promptly, professionally and courteously, addressing requests for new services, faults to be resolved and general information. Conduct building walks to identify faults. Provide excellent customer care to callers, ensuring that their issue is taken responsibility for and resolved as soon as possible. Record, action and follow up completion on such calls by logging all fault calls on the computerized logging system, producing worksheets to action work required, and distributing worksheets to the correct individual or contractor. Enter completion dates on the computer system in a timely manner. Monitor workload and flag concerns to the Facilities Management Team if backlog builds. Contact the person originally registering the job for feedback after completion. Provide statistical monthly reports to the Facilities Management Team on the month’s Service Point activities.
Required Qualifications & Skills
- Experience of Facilities duties – especially Help Desk or similar functions.
- Experience of CAFM systems especially Service Now (preferred).
- Familiarity with the MS‑Office range of Computer Programs (especially Word, Outlook, Excel, Powerpoint).
- Experience of working for a global American Corporate (preferred).
- Experience of working for a matrix organisation.
Skills Required
- Strong strategic, operational and analytical approach in establishing and implementing policies and procedures, building consensus among the business units and creating synergy.
- Self‑motivated, organised, strategically minded and capable of managing in a diverse, political and cultural environment.
- Willing and able to effect major changes and drive new practices without causing discord in the organisation.
- Strong communication skills.
Competencies Required
- Builds relationships.
- Communicates effectively.
- Can use own initiative to complete tasks effectively.
- Great team player with a can‑do attitude.
Additional Information
This position will be based at Hammersmith, London and hours of work are 09:30 am to 18:00 pm Monday to Friday. This role will be supported by the Facilities Manager.
The Perks
- 25 days annual leave.
- Private medical insurance & dental care.
- Free park entry for you, family and friends.
- Disney discounts on designated products, resort F&B and ticketing.
- Excellent parental and guardian leave.
- Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and our Mental Health & Wellbeing Group TRUST.
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
Facilities Coordinator employer: Disney
At The Walt Disney Company, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates diversity and creativity. As a Facilities Coordinator in our Hammersmith office, you'll enjoy a flexible work schedule, generous benefits including private medical insurance and 25 days of annual leave, and opportunities for personal growth through our Employee Resource Groups. Join us in creating magic while making a meaningful impact in a supportive environment that values integrity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Coordinator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Disney, especially in Facilities Management. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Disney's values. Show how your experience aligns with their commitment to integrity, inclusion, and creativity. Make it personal and relatable!
✨Tip Number 3
Practice your customer service skills! As a Facilities Coordinator, you'll be the face of the service point. Role-play scenarios where you handle calls and resolve issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Disney magic!
We think you need these skills to ace Facilities Coordinator
Some tips for your application 🫡
Show Your Passion for Facilities Management:When writing your application, let your enthusiasm for facilities management shine through! Share specific experiences that highlight your skills and how they align with our values at Disney. We want to see how you can bring magic to our workplace!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Facilities Coordinator role. Use keywords from the job description and demonstrate how your previous experience fits the bill. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our official website! It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our amazing company culture there!
How to prepare for a job interview at Disney
✨Know Your Disney Values
Before the interview, take some time to familiarise yourself with The Walt Disney Company's core values. Understanding how Integrity, Inclusion, Creativity, Collaboration, and Community play a role in their workplace culture will help you align your answers with what they value most.
✨Showcase Your Facilities Experience
Be ready to discuss your previous experience in facilities management, especially any roles involving Help Desk functions or CAFM systems like Service Now. Prepare specific examples of how you've handled service requests or resolved issues efficiently, as this will demonstrate your capability for the Facilities Coordinator role.
✨Demonstrate Strong Communication Skills
Since the role involves answering calls and providing excellent customer care, practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could face at the Facilities Service Point to show that you're prepared for real-life interactions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, how they measure success in the Facilities Management team, or what challenges they currently face. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
