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- Tasks: Manage Disney's eCommerce operations, optimising site performance and enhancing guest experiences.
- Company: Join the magic at Disney, a leader in digital retail.
- Benefits: Enjoy 25 days leave, private health insurance, and free park entry.
- Other info: Collaborative environment with a focus on innovation and inclusivity.
- Why this job: Be part of a team that brings Disney magic to millions online.
- Qualifications: Experience in digital operations or eCommerce, preferably with Salesforce Commerce Cloud.
The predicted salary is between 36000 - 60000 £ per year.
Step into the heart of Disney\’s digital retail experience as a Digital Operations Manager – eCommerce, supporting our Salesforce Commerce Cloud (SFCC) platform across the EMEA region. This role sits within the Digital Product & Experience team, where we craft seamless, high-performing online journeys that bring the magic of Disney to life for millions of fans. You\’ll collaborate closely with Product, Engineering, CRO, and external partners to optimise digital operations, enhance site performance, and ensure every interaction reflects the quality and creativity Disney is known for.
Responsibilities
- Optimise the use of Salesforce Commerce Cloud (SFCC) tools and capabilities to ensure high-performing, guest-focused eCommerce sites across EMEA.
- Monitor site health and performance, proactively identifying issues and ensuring timely resolution through clearly defined escalation paths.
- Act as the primary point of contact for incident communications, ensuring stakeholders are kept informed with timely, clear, and actionable updates.
- Oversee the Site Operations Producer in executing daily operational tasks, including replication schedules, product enrichment, and data feed execution — ensuring content is analytics-ready, brand-compliant, and aligned with real-time trade.
- Ensure timely, accurate execution of site configurations and job schedules to enhance guest experience (GX).
- Own the QueueIT process, working closely with all business teams to listen to the Voice of the Guest and the operational impact on the team. Ensure seamless high profile launches are completed as planned and organise retrospective reviews to continually improve.
- Lead the product enrichment process, ensuring systems deliver accurate data and collaborate with Online Merchandising to maintain precise guest-facing attributes, imagery, and copy.
- Manage stakeholder relationships and work with Risk Management to investigate guest issues and any arising risks from transactions.
- Collaborate with Support and Technology teams in the UK and NA to resolve guest impacting issues, improve workflows, and implement new procedures to enhance communication between teams.
- Work with Guest Services teams to ensure issues are investigated and resolved with efficiency and accuracy.
- Build relationships with Legal & Privacy teams to ensure compliance in all integrations and workflows.
- Lead and monitor site integration projects with third parties, including onboarding and optimising functionality to meet evolving business needs.
- Contribute to shaping the third-party roadmap, driving enhancements that align with guest expectations and business priorities.
- Manage and maintain relationships with third-party vendors to ensure high ROI and alignment with business goals.
- Ensure effective management of associated budgets, driving cost-efficiency without compromising quality.
- Support contract renewals, compliance checks, and cost optimization efforts.
- Act as the primary liaison with Salesforce TAM and account team on health checks and support cases.
- Lead eCommerce projects as required, delivering on time and within budget while ensuring alignment with strategic objectives.
- Identify potential issues early, providing strategic solutions to mitigate risks and ensure smooth operations.
- Contribute ideas to the ecommerce product roadmap and support in development and testing cycles.
- Drive innovative approaches to enrich the digital experience, prioritising accessibility, inclusivity, and personalisation.
- Build strong partnerships across departments, influencing stakeholders to drive cross-functional collaboration and improvements.
Qualifications
- Proven experience in digital operations or eCommerce management, ideally within a Salesforce Commerce Cloud environment.
- Strong understanding of digital product workflows, QA processes, and agile methodologies.
- Experience managing third-party vendors and cross-functional teams.
- Excellent communication and stakeholder management skills, especially in high-pressure or time-sensitive situations.
- Innovation and problem-solving skills; a solution-oriented mindset.
- Collaborative leadership with the ability to work autonomously.
Benefits
- 25 days annual leave
- Private medical insurance & dental care
- Free Park Entry: entry to Disney parks for you and your family/friends
- Disney Discounts on designated products, resort F&B, and ticketing
- Parental and guardian leave
- Employee Resource Groups: WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, ENABLED, and TRUST
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.
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Digital Operations Manager - eCommerce (fixed-term contract) employer: Disney
Contact Detail:
Disney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Operations Manager - eCommerce (fixed-term contract)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Disney or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your past projects and achievements in digital operations or eCommerce. This is your chance to shine and demonstrate how you can bring magic to Disney's online experience.
✨Tip Number 3
Prepare for the interview by researching Disney’s digital initiatives and their use of Salesforce Commerce Cloud. Be ready to discuss how your experience aligns with their goals and how you can contribute to enhancing guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Disney magic.
We think you need these skills to ace Digital Operations Manager - eCommerce (fixed-term contract)
Some tips for your application 🫡
Show Your Passion for eCommerce: When you're writing your application, let your enthusiasm for digital operations and eCommerce shine through. We want to see how your experience aligns with our mission to create magical online journeys for Disney fans!
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how you can optimise Salesforce Commerce Cloud and enhance site performance!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your achievements and how you've tackled challenges in previous roles. Remember, we’re looking for problem-solvers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team.
How to prepare for a job interview at Disney
✨Know Your Salesforce Commerce Cloud
Make sure you brush up on your knowledge of Salesforce Commerce Cloud (SFCC) before the interview. Understand its tools and capabilities, as well as how they can optimise eCommerce sites. Being able to discuss specific features and how you've used them in past roles will show you're ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved issues in digital operations or eCommerce management. Think about times when you had to act quickly under pressure and how you communicated with stakeholders during those situations. This will demonstrate your ability to handle challenges effectively.
✨Highlight Your Collaborative Spirit
This role requires working closely with various teams, so be ready to share experiences where you've successfully collaborated across departments. Discuss how you’ve influenced stakeholders and driven cross-functional improvements, as this will highlight your teamwork and leadership skills.
✨Understand the Guest Experience
Since the role focuses on enhancing guest interactions, think about how you can contribute to creating a seamless digital experience. Be prepared to discuss innovative ideas you've implemented in the past that prioritise accessibility, inclusivity, and personalisation, showing that you truly understand the voice of the guest.